Junior Customer Service Analyst

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October 14

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Cappta

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Fintech • API • Enterprise

Cappta is a payment institution that provides a white-label platform for embedded finance, enabling businesses to integrate financial services into their operations seamlessly. With over 12 years of experience, Cappta helps companies evolve into fintechs, offering tools like digital accounts, payment captures, and complete management portals configured with their branding. The company supports various sectors by allowing them to enhance customer loyalty and streamline financial operations through innovative solutions.

51 - 200 employees

Founded 2011

💳 Fintech

🔌 API

🏢 Enterprise

📋 Description

• Delight customers with exceptional 'wow' service. This support may be provided by phone or in writing (messages);

🎯 Requirements

• Interest in IT and technology; • Strong communication skills over the phone and via messaging — communicative; • Resilient and energetic; • Passion for customers; • Experience in phone-based customer service (tele-support); • Experience with fintechs or payment solutions;

🏖️ Benefits

• Remote work (Home office); • Home office allowance; • Meal/food vouchers (Pluxee); • Health and dental insurance (SulAmérica); • Telemedicine / digital hospital services (Conexa); • Life insurance (Prudential); • Childcare assistance for children under five (5) years old; • Wellhub; • Partnerships with Open English and Alura;