Renewals Manager

🕒 August 28

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CaptivateIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

🏭 Manufacturing

📦 Logistics

💰 $100M Series C on 2022-01

Consulting • Manufacturing • Logistics

CaptivateIQ is a modern sales commission solution that helps businesses to significantly improve revenue performance. By automating and simplifying the entire commission process, it allows sales teams to focus on selling rather than administrative tasks. The platform offers tools for real-time visibility and analytics, which motivate sales representatives and offer insights to sales leaders. CaptivateIQ's solution is flexible, transparent, and designed to scale with growing businesses, offering features like AI-powered intelligence and SmartGrid™ technology. Notably, it caters to various industries such as financial services, manufacturing, media and entertainment, among others, providing a strategic advantage in managing and optimizing sales performance management initiatives.

📋 Description

• Own a high-volume renewal portfolio across Velocity accounts, ensuring contracts are renewed accurately and on time • Run proactive renewal motions well before contract end dates, including outreach, follow-up, timeline management, and internal coordination • Identify churn and contraction risk early using customer signals, activity trends, and internal context; escalate with clear recommendations when needed • Position renewal value clearly and confidently for transactional customers, using customer outcomes, product usage, and business context to support the conversation • Partner with CSMs, Account Directors, Finance, Legal, Professional Services, Support, and leadership to resolve blockers and move deals forward • Maintain accurate forecasts and CRM hygiene, including renewal status, risk level, blockers, next steps, and expected outcomes • Use playbooks, segmentation, and automation to scale work across a large book of business without sacrificing customer experience • Support save motions and approved concession paths with sound judgment and strong internal communication • Spot repeatable patterns across the Velocity segment and share ideas that improve renewal plays, risk detection, and operational efficiency • Build working knowledge of CaptivateIQ's platform and customer use cases to connect renewal conversations to real customer value • As the first Renewals Manager, work closely with leadership to operationalize best practices, build and improve processes, and directly contribute to retention results in the scaled segment

🎯 Requirements

• 2-4 years of experience in Renewals, Customer Success, Account Management, or another customer-facing SaaS role • Experience managing a high-volume portfolio or pipeline with multiple concurrent deadlines • Proven ability to drive or support renewal execution in a structured, deadline-oriented environment • Strong written and verbal communication skills, especially in concise customer-facing outreach • Good commercial instincts: comfortable discussing value, navigating basic objections, and partnering on deal strategy when needed • Strong organizational discipline across systems, documentation, forecasting, and follow-through • Comfort working in an evolving environment where processes are improving and not every scenario has a perfect playbook • Experience using AI tools to improve efficiency, prioritization, and customer prep • Experience with SaaS renewals, subscription businesses, or recurring revenue models • Exposure to pricing, procurement, or lightweight contract negotiation • Familiarity with Salesforce, ChurnZero, and workflow / automation tooling • Experience in SMB, pooled-book, or Velocity-style customer coverage models