Customer Success Executive

🕒 2 days ago

🇬🇧 United Kingdom – Remote

💵 £30k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Car & Classic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🏪 Marketplace

👥 B2C

🤝 B2B

💰 Series A on 2022-03

Marketplace • B2C • B2B

Car & Classic is an online marketplace and community connecting classic and specialist car enthusiasts with private sellers, dealerships and services across Europe. Founded in 2005, the company operates classifieds, auctions with escrow, car valuations, mobile apps, and insurance products tailored to classic vehicles, and serves both consumers and B2B dealers. It has scaled rapidly across multiple countries and emphasizes tech-driven product development and a fully remote, performance-driven culture.

📋 Description

• Provide exceptional, professional, yet personal support throughout the entire Customer Success lifecycle during this 6-month fixed-term contract, including payments, disputes, and resolutions. • Successfully assisting buyers and sellers with all processes and issues is a crucial piece of the Car & Classic brand. • Deliver timely, high-quality responses to customer enquiries across HubSpot Conversations. • Manage a high volume of customer conversations effectively. • Support buyer and seller confidence throughout live and completed auctions. • Proactively assist customers with vehicle collection, international logistics and cross-border requirements across the UK and Europe. • Actively protect the Car & Classic platform from fraudulent submissions and activity.

🎯 Requirements

• Proven experience handling complex or sensitive customer cases, including disputes, complaints, or high-value transactions. • Experience in a high-volume, fast-paced customer-facing environment, balancing responsiveness with quality and accuracy. • Strong financial literacy, confidently managing payments, refunds, fees, VAT and multi-currency transactions with absolute precision. • Exceptional attention to detail, particularly when handling sensitive data and financial systems. • Ability to operate across multiple systems simultaneously (CRM, financial tools, auction platforms) without losing accuracy. • Empathy & Customer Focus — consistently delivering solutions with patience, professionalism, and care. • Commercial Mindset — protecting revenue while balancing customer satisfaction and deal completion. • Effective, personal communication — tailoring responses to the individual without sounding templated or robotic. • Proactive ownership — identifying issues early, taking initiative, and resolving problems end-to-end without constant direction.

🏖️ Benefits

• £30,000 per annum (pro-rata for 6 months) + 10% performance-related bonus • Flexible working - work where and when you want to get the job done • Access to free counselling, therapy and mental health support via Spill • Professional development allowance • 33 days holiday (pro-rata for 6 months)