caralegal
201 - 500 employees
💼 Consulting
📋 Compliance
Consulting • Compliance
caralegal is a software development company that specializes in legal data compliance through its innovative platform. The company provides four user-friendly digital solutions, known as Flows: Privacy Flow, Risk Flow, Audit & Vendor Flow, and AI Flow. These solutions enable organizations to manage data protection, risk, audit, and AI management in one central software, streamlining processes and saving teams an average of 64% in documentation time through automation. With a focus on security and reliability, caralegal hosts its services in certified data centers in Frankfurt, Germany.
Head of Customer Success
🕒 July 15
🗣️🇩🇪 German Required
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caralegal
201 - 500 employees
💼 Consulting
📋 Compliance
Consulting • Compliance
caralegal is a software development company that specializes in legal data compliance through its innovative platform. The company provides four user-friendly digital solutions, known as Flows: Privacy Flow, Risk Flow, Audit & Vendor Flow, and AI Flow. These solutions enable organizations to manage data protection, risk, audit, and AI management in one central software, streamlining processes and saving teams an average of 64% in documentation time through automation. With a focus on security and reliability, caralegal hosts its services in certified data centers in Frankfurt, Germany.
📋 Description
• Aufbau einer skalierbaren Customer Success Organisation und Weiterentwicklung bestehender Prozesse. • Definition und Implementierung einer ganzheitlichen Customer Strategy entlang der gesamten Customer Journey. • Verantwortung für zentrale Customer-KPIs, insbesondere NRR, Churn, Retention, Product Adoption und CSAT. • Enge Zusammenarbeit mit Sales, Product und Marketing bei Kundenübergaben und Expansion-Potenzialen.
🎯 Requirements
• Mindestens 6 bis 10 Jahre Erfahrung im B2B-SaaS- oder Tech-Umfeld. • Mehrjährige Führungserfahrung im Customer Success oder in angrenzenden Customer-Funktionen. • Erfahrung mit komplexen, beratungsintensiven Produkten, idealerweise im Enterprise-SaaS-Umfeld. • KPI- und datengetriebenes Arbeiten, strategische und operative Steuerung von Customer Success. • Kommunikationsstärke intern und extern.
🏖️ Benefits
• Geregelte Arbeitszeiten mit der Möglichkeit, remote zu arbeiten. • Fairer Vergütungspaket, bestehend aus Fixum und Provision. • Bezuschussung für die betriebliche Altersvorsorge. • Moderne Arbeitsplatz-Ausstattung. • Team- und Firmenevents sowie regelmäßige Get-together.
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