Coordinator, Individualized Care

🔥 8 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $78M Post-IPO Debt on 2006-08

Healthcare Insurance • Pharmaceuticals

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution • Responsible for reporting adverse events within the required timeframe • Create and complete accurate referrals and applications and keep updated on policy or procedural changes • Investigate and resolve patient/physician inquiries and concerns in a timely manner • Enter detailed information into company proprietary software while conversing via telephone • Place outbound phone calls for patient follow ups or confirmations • Demonstrate superior customer support talents • Interact with the patient referral sources to process new applicants • Steward patient accounts from initial contact through final approval/denial • Prioritize multiple, concurrent assignments and work with a sense of urgency • Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes

🎯 Requirements

• High School diploma or equivalent, preferred • Previous customer service experience, preferred • Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred • Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred • Ability to use well-known and company proprietary software for maximum efficiencies, preferred • Maintain a high level of productivity, preferred • Ability to multitask while conversing, preferred

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs