Senior Representative, Customer Service Operations

3 hours ago

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

+1 more states

🏈 Alabama – Remote 🐎 Kentucky – Remote 🎸 Tennessee – Remote

💵 $18 - $26 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Cardinal Health

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Healthcare Insurance • Pharmaceuticals

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

10,000+ employees

Founded 1971

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $78M Post-IPO Debt on 2006-08

📋 Description

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded. • Manages customer account activity including but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise. • Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. • Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams. • Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities. • Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service. • Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service. • Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary. • Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports. • Supports general sales by analyzing account histories and coordinating internal resources to resolve customer needs. • Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues. • Redirects customers to applicable in-house resources as necessary. • Supports general post-sales issues resolutions as necessary.

🎯 Requirements

• 3-6 years of experience, preferred • High School Diploma, GED or equivalent work experience, preferred • Demonstrated ability to work in a fast-paced, collaborative environment, preferred • Highly motivated and able to work effectively within a team, preferred • Strong communication skills with the ability to build solid relationships, preferred

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs