Site Support Solutions Manager

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🕒 November 20, 2025

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CARE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1945

⚕️ Healthcare Insurance

📚 Education

🎯 Recruiter

💰 Grant on 2021-11

Healthcare Insurance • Education • Recruitment

CARE is a boutique provider of high-quality, accredited carers for the Aged Care and Early Learning industries. It specializes in matching experienced professionals, recent graduates, and students with job vacancies in these sectors, facilitating rewarding career placements. CARE aims to support clients and carers by providing effective staffing solutions and contributing to their success in the industry.

📋 Description

• Understand and manage all aspects of the day-to-day work of SSS team. • Interview, hire, onboard, and train new SSS professionals into the team. • Point of contact with our staffing partners to align on staffing needs or requirements for any positions to be filled. • Understand LATAM recruitment trends, vendors, and technologies to support team growth. • Set clear and actionable goals for the team and support them to deliver to expectations. • Review KPIs and provide coaching to SSS to ensure they are meeting standard metrics. • Facilitate team meetings. • Balance workload and responsibilities within the team as priorities and team structure change and evolve. • Take corrective action and provide feedback when the performance of the team or individuals within the team do not meet expectations. • Keep leadership updated with important updates regarding the team, performance, and other key information and escalations. • Serve as point of escalation for site-based issues. • Develop partnerships with sites, clients, and other study teams to create an environment of collaboration and progress.

🎯 Requirements

• Bachelor’s degree in a science related field or the equivalent experience • At least six years of relevant clinical research experience • At least two years of experience leading teams • Fluency in Portuguese and Spanish, fluency English is a bonus.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible working arrangements • Professional development opportunities