Support Team Leader

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🕒 June 25

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Agile Lab

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏢 Enterprise

🤝 B2B

☁️ SaaS

Enterprise • B2B • SaaS

Agile Lab is a company specializing in data engineering strategy and platform enablement for enterprise organizations. Founded in 2013, the company is recognized as one of Europe's fastest-growing companies and places a strong emphasis on its people as its competitive advantage. Agile Lab offers a full remote work policy alongside in-person team building events, ensuring a balanced work-life environment. The company provides professional growth opportunities including training, certifications, and mentorship. Agile Lab fosters an engaging and open work culture, emphasizing continuous learning and development for its team members.

📋 Description

• Ensure high reliability of microservices running in OpenShift / Kubernetes environments • Lead and coordinate a technical team of 3–4 engineers for operational excellence • Manage incident resolution and ticketing workflows via ServiceNow • Collaborate with development teams to drive performance optimization and tuning • Design, configure and maintain monitoring dashboards (Grafana, Prometheus, etc.) • Coordinate with Service Control Room to maintain effective alerting and response • Oversee release processes of new features, hotfixes, and updates in production

🎯 Requirements

• Proven experience in Application Maintenance Services (AMS): minimum 2 years • In-depth knowledge of OpenShift / Kubernetes and microservices in cloud-native environments • Ability to technically and operationally lead a team of 3–4 people • Experience in release management, monitoring, and incident resolution • Excellent communication and cross-functional coordination skills • Strong initiative, operational autonomy, and results-oriented mindset • Fluency in Italian • Monitoring & Observability: Grafana, Prometheus • Cloud/DevOps: OpenShift, GitLab, Jenkins • Ticketing & ITSM: ServiceNow • Nice to Have: • Degree in Computer Engineering, Computer Science, or a related field • Data & Messaging: Kafka, MongoDB, Ignite • Monitoring & Observability: Kibana, Jaeger, Datadog, OpenTelemetry

🏖️ Benefits

• Full remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende • Real work-life balance • Flexible working hours so no time tracking, no badge: we trust people to manage their time and focus on outcomes • Agile Nomads Experience: opportunity to work for 2 weeks abroad • Training budget: €1,000 per year and 12 hours per month fully dedicated to your learning and growth • Structured career path with clear expectations and salary for each level • Opportunity to attend international conferences, with additional support for travel and accommodation • Buddy support during your first week to help you get started • A dedicated coach supporting your growth through regular 1:1s, focused on helping you choose the experiences that best match your ambitions • Psychological support: 5 sessions fully covered by the company, with the option to continue therapy at a reduced rate, & mental health webinars with Unobravo • Meal vouchers • Health insurance • Referral bonus if you bring people as talented as you • Company prizes • Extended parental leave, including +15 days fully paid by the company • Paid leave for children’s illness and additional support beyond standard policies • Childcare support: vouchers for daycare and babysitting services • Welcome pack with all the equipment you need to work • Corporate benefits portal with discounts on travel, fashion, technology and more • Inclusive environment where you can truly be yourself, backed by our certifications in Gender Equality, Diversity & Inclusion and SA8000, reflecting our commitment to ethical and responsible working conditions