Arden University Students' Association
1 - 10 employees
We are Arden University Students’ Association, which was established in response to your feedback, as students, to have greater representation at Arden.
Platform Engineer – Moodle Administrator
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Arden University Students' Association
1 - 10 employees
We are Arden University Students’ Association, which was established in response to your feedback, as students, to have greater representation at Arden.
📋 Description
• Responsible for the administration, configuration, and ongoing management of the University’s VLE and related systems • Ensure they are effective, reliable, and aligned with user needs, policies, and standards • Act as a key point of contact, leading first and second line support for VLE users • Manage queries, triage requests, and resolve issues across areas such as user management, system configuration, and enhancements • Support continuous improvement and development activities, helping to enhance the functionality and user experience of our learning systems • Maintain the integrity of the VLE across integrated platforms, ensuring data consistency and smooth system interaction
🎯 Requirements
• Relevant degree or equivalent experience, with significant hands-on experience in a similar role • Strong experience in the administration of Moodle, including user management, configuration, and system maintenance • Good understanding of Moodle functionality, including permissions, roles, reporting, dashboards, and logical formulas • Experience working with Moodle customer-facing applications and supporting end users • Experience working within an IT service delivery environment, providing first and second line support • Strong problem-solving skills, with the ability to diagnose and resolve technical issues effectively • Experience with database querying (e.g. SQL) • Excellent interpersonal and stakeholder management skills, with the ability to build strong working relationships • Excellent customer service skills, with a focus on supporting both students and staff • Strong technical and communication skills, with the ability to understand user needs and translate these into system improvements • Experience working within Agile/SCRUM delivery environments • A proactive approach, with a focus on continuous improvement and enhancing system capability • Moodle Administrator certification or equivalent • Experience managing Moodle plugins, configuration, enrolments, users, roles, and reporting • Understanding of data protection within VLE environments • Basic development skills and awareness of quality processes • Experience within the Higher Education sector • Experience with systems such as Tribal SITS and Turnitin • Experience delivering user training or guidance
🏖️ Benefits
• 30 days holiday + bank holidays on-top, and even a Christmas closure! • Study any Arden course for free, with a discount for all family and friend ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education • Plus, other excellent benefits
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