Operations Associate, Netherlands Market – Part-Time

Job not on LinkedIn

🔥 0 minutes ago

🇸🇪 Sweden – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 18%

infoinfo

🗣️🇳🇱 Dutch Required

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Logo of Done

Done

11 - 50 employees

🛍️ eCommerce

🏪 Marketplace

eCommerce • Marketplace

Done is the next generation mobile marketplace for home improvement and repair services. It provides on-demand home services, connecting consumers with professionals in the industry.

📋 Description

• Call and email customers in the Netherlands to answer questions, collect missing information, and provide installation updates • Contact installers in the Netherlands to check availability, coordinate bookings, and provide job details • Keep customers and installers aligned when dates change or practical issues arise • Involve the wider Operations team when needed • Follow up on ongoing installations and record progress and next steps in Done's platform • Use customer and installer conversations to improve Dutch customer communication and ways of working • Work directly with Done's Sweden-based team to build operations in the Netherlands

🎯 Requirements

• Fluent Dutch speaking and writing skills • Understanding of the Dutch market and local customer expectations • Comfortable communicating in English with the team • Comfortable speaking on the phone • Organised, reliable, and able to track multiple conversations and next steps • Quick learner with curiosity about technology, energy products, and installations • Experience in customer service, coordination, operations, or the energy sector is a plus • Based somewhere in Sweden, as employment is in Sweden • Able to work with a variable workload and gradual start • Student status is not required; university study in engineering, industrial engineering and management, business, or a related subject in Sweden could suit the role

🏖️ Benefits

• Paid, hourly role • Opportunity to meet the team or work from the Stockholm office • Practical experience in a technology company working on the energy transition • Close collaboration with the Operations team • Opportunity to help shape installation coordination in a new market • Opportunity to learn how AI is used in cutting-edge startups

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