
11 - 50 employees
🛍️ eCommerce
🏪 Marketplace
eCommerce • Marketplace
Done is the next generation mobile marketplace for home improvement and repair services. It provides on-demand home services, connecting consumers with professionals in the industry.
🔥 0 minutes ago
🇸🇪 Sweden – Remote
⏱ Part Time
🟢 Junior
🟡 Mid-level
⚙️ Operations
🚫👨🎓 No degree required
👻 Ghost score 18%
🗣️🇳🇱 Dutch Required
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11 - 50 employees
🛍️ eCommerce
🏪 Marketplace
eCommerce • Marketplace
Done is the next generation mobile marketplace for home improvement and repair services. It provides on-demand home services, connecting consumers with professionals in the industry.
• Call and email customers in the Netherlands to answer questions, collect missing information, and provide installation updates • Contact installers in the Netherlands to check availability, coordinate bookings, and provide job details • Keep customers and installers aligned when dates change or practical issues arise • Involve the wider Operations team when needed • Follow up on ongoing installations and record progress and next steps in Done's platform • Use customer and installer conversations to improve Dutch customer communication and ways of working • Work directly with Done's Sweden-based team to build operations in the Netherlands
• Fluent Dutch speaking and writing skills • Understanding of the Dutch market and local customer expectations • Comfortable communicating in English with the team • Comfortable speaking on the phone • Organised, reliable, and able to track multiple conversations and next steps • Quick learner with curiosity about technology, energy products, and installations • Experience in customer service, coordination, operations, or the energy sector is a plus • Based somewhere in Sweden, as employment is in Sweden • Able to work with a variable workload and gradual start • Student status is not required; university study in engineering, industrial engineering and management, business, or a related subject in Sweden could suit the role
• Paid, hourly role • Opportunity to meet the team or work from the Stockholm office • Practical experience in a technology company working on the energy transition • Close collaboration with the Operations team • Opportunity to help shape installation coordination in a new market • Opportunity to learn how AI is used in cutting-edge startups
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