Customer Support Manager – US Shift

Job not on LinkedIn

🔥 1 hour ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

group.one

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

group. one is a leading European provider of online presence, cloud hosting, and digital marketing services. With over 2 million customers, the company is committed to helping individuals and businesses achieve online success. group. one operates with a global team of 1,500+ employees across nearly 20 locations in 15 countries, with headquarters in Sweden. Partnered with Cinven and Ontario Teachers' Pension Plan, group. one continues to expand its service portfolio and geographical footprint, while emphasizing sustainability and employee development. The company values diversity and inclusion, aiming to create a supportive and innovative workplace.

📋 Description

• Ensure consistent, high-quality customer support across email, chat, and voice channels by maintaining support standards and guidelines • Act as an escalation point for complex customer issues and ensure timely resolution • Monitor team performance, KPIs, SLAs, CSAT, and quality metrics • Develop, document, and improve support processes, workflows, and knowledge base • Collaborate with Product, Engineering, and other internal teams to resolve issues and share customer feedback • Work as an individual contributor to handle support tickets and calls • Partner with SocialPilot customers to help them achieve their social media goals • Help prospects understand whether SocialPilot is the right platform for them • Help customers adopt new features and resolve issues

🎯 Requirements

• 8 years of experience in customer support within a B2B SaaS company • Excellent written and verbal English communication skills (mandatory) • 3+ years of experience managing or leading a customer support team • Hands-on experience handling customer support via emails, chats, and calls • Strong working knowledge of support systems such as HelpScout, Zendesk, and similar platforms • Experience with ticket management, escalation handling, and customer satisfaction metrics • Ability to work independently and manage teams during the night shift • Ability to work the US shift

🏖️ Benefits

• Inclusive and safe environment, free from discrimination and harassment • Support for personal and professional growth • Collaboration, growth, and excellence-oriented workplace

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume