Customer Service, Dealer Operations Engineer

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Drive business results and manage customer relationships within the area of responsibility • Own operational processes including PM completion, TTR, response time, and open calls • Lead and cultivate a culture of GE Beliefs and integrity • Develop strong customer relationships and serve as the interface between customers and GE Healthcare organizations • Identify customer needs and develop and implement customer-specific solutions • Lead service delivery that surpasses customer expectations • Leverage internal relationships to enhance business performance and customer experiences • Promote a safe working environment and ensure compliance with applicable EHS policies and procedures • Drive change initiatives to improve efficiencies and execute business commitments • Identify and escalate process and product quality gaps and provide solutions

🎯 Requirements

• Bachelor’s degree from an accredited university • Minimum of 4 years of experience in technical support or field service • Proven experience in managing customer relationships • Ability to develop and execute multiple priorities and approaches to meet objectives • Exceptional interpersonal skills • Compliance with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations • Completion of planned Quality and Compliance training within defined deadlines • Ability to identify and report customer and personal quality or compliance concerns • Ability to ensure completion of Field Modifications instructions (FMI’s) within prescribed timeframe • Participation in continuous improvement activities and escalation of process and product quality gaps • Previous field service experience on medical devices such as Ventilators, Anesthesia machines, Patient Monitors, Maternal and Infant Care Products, ECG, Ultrasound, and CT Machines • Proven leadership and ability to orchestrate resources and motivate teams • Direct customer relationship experience • Ability to influence and drive change through written and verbal communication across a distributed workforce • Understanding of customer/marketplace and drivers influencing customer behavior • Ability to resolve complex issues within functional area and area of expertise

🏖️ Benefits

• Relocation Assistance Provided • Career opportunities in a culture that fosters care, collaboration and support • Equal Opportunity Employer and inclusive workplace