Associate, Customer Service

Job not on LinkedIn

🔥 2 minutes ago

🇮🇳 India – Remote

💵 ₹700k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Serve as the Level 2 escalation point for complex customer and service-related issues • Demonstrate application of concepts and guidelines • Collaborate with internal teams to resolve service delivery challenges • Capture and maintain customer and case information in internal databases and systems • Serve as a contact for Program Managers and clients on complex service-related issues • Monitor and maintain Service Level Agreements across multiple Lines of Business • Own and complete Service Direct Cases, reports, and assigned projects • Use an internal case management system to find solutions for candidates while following client policies and internal procedures • Provide clear directions to clients, call center representatives, testing center administrators, and candidates • Troubleshoot and explain policies and testing procedures • Anticipate, identify, and resolve issues affecting quality service • Use active listening, probing questions, supportive directions, and empathetic reassurance during high-stress situations

🎯 Requirements

• High school diploma or equivalent level qualifications required • Bachelor's Degree, or equivalent work experience preferred • 2 years of experience in a similar/related position • High levels of customer service skills • Exceptional customer service skills • Excellent attention to detail • Professional verbal and written communication ability • Curiosity and ability to investigate answers across multiple technological platforms • Proficiency with Windows, Microsoft 360 OneDrive, Excel, Word, and related applications • Conflict management skills • Time management skills • Ability to deal with ambiguity and overcome objections • Willingness and ability to work assigned shifts • Willingness to adapt to changing business needs • Ability to research, analyze, interpret, and document

🏖️ Benefits

• Career development opportunities • Incentives and rewards • Competitive benefits package • Flexible work arrangements • Overtime pay, subject to prior approval