Customer Support Specialist – Retail Operations

Job not on LinkedIn

🔥 4 minutes ago

🇮🇳 India – Remote

💵 ₹700k - ₹900k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Fresh Prints

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.

📋 Description

• Support TVP customers by responding to inquiries across multiple brands while maintaining each brand’s policies, tone, and communication standards • Write clear, accurate, empathetic, thoughtful, and professional customer responses • Handle refunds, return labels, order updates, returns, and inventory adjustments • Use Shopify to review and manage customer and order information • Use Google Sheets to maintain trackers, organize data, reconcile information, and manage operational workflows • Track and resolve returns, backorders, fulfillment errors, stock shortages, shipping issues, and other customer-related operational issues • Work across inventory, order management, shipping, and project management systems • Investigate issues, identify root causes, and escalate when necessary • Manage multiple priorities while maintaining accuracy and completing tasks • Identify recurring issues or process gaps and contribute to workflow improvements

🎯 Requirements

• At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role, preferably in retail or e-commerce • Excellent written communication skills, with strong grammar, clarity, and ability to adapt tone across different brands • Experience assisting customers through phone, email, or live chat • Exceptional attention to detail and ability to identify inconsistencies and errors • Strong working knowledge of Google Sheets, including filters, sorting, shared trackers, and basic formulas • Hands-on experience with Shopify • Previous experience working with a U.S.-based/international company and U.S./international customers • Ability to manage multiple priorities in a fast-paced environment • Track record of reliability, punctuality, and ownership • Strong problem-solving skills and judgment to determine when to resolve independently or escalate • Systems-thinking mindset and ability to understand how tools, teams, and operational processes connect • Ability to learn new systems and processes quickly and work independently • Collaborative approach to working with colleagues • Reliable computer meeting required technical specifications • Stable high-speed internet connection suitable for voice and video calls • Dependable backup internet connection • Quiet and professional workspace • Reliable headset with a microphone • Ability to meet SeatGeek and Frontier’s information-security and workspace requirements • U.S. shift hours are non-negotiable

🏖️ Benefits

• Support customers across a variety of retail and e-commerce brands • Opportunity to help shape how a new team grows • Hands-on experience with e-commerce, fulfillment, branded stores, and operational support • Collaborative team valuing ownership, transparency, and continuous improvement • Fully remote work arrangement