Seasonal Customer Support Specialist – Chat & Digital

🔥 54 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IGT Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

<IGT Solutions> is a remote-first contact center and workforce platform that provides certified remote agents and tools to businesses for voice and non-voice customer support, scheduling, and administrative tasks. The company offers an interactive onboarding and certification process, real-time task tracking via a secure portal, agent matching, and CRM/platform integration to deliver structured, time- and task-based services across global regions.

📋 Description

• Respond to customer inquiries through approved live-chat and messaging channels. • Handle routine email correspondence using provided guidance. • Record customer questions, requests, and relevant details. • Update assigned digital records and track request status. • Route complex or unresolved inquiries to the appropriate team. • Assist with approved administrative tasks and customer follow-up. • Maintain clear, accurate, and professional written communication. • Provide seasonal customer assistance during periods of increased customer activity.

🎯 Requirements

• Strong written English, spelling, and grammar. • Clear, courteous, and professional communication. • Good typing accuracy and attention to detail. • Ability to manage multiple written inquiries without losing track of requests. • Comfortable using computers, web applications, and digital communication tools. • Reliable internet access and consistent availability during assigned hours. • Previous chat support, email support, or administrative experience is an advantage. • Suitable computer, reliable internet connection, and a quiet work environment. • Résumé and brief description of experience with chat, email, or other written customer support.

🏖️ Benefits

• Remote work opportunity: Complete assigned digital support tasks remotely. • Written communication development: Strengthen professional writing, customer correspondence, and online communication skills. • Digital workplace experience: Develop practical experience using web-based support tools and business applications. • Role-specific guidance: Receive instructions relevant to your assigned chat, email, and administrative responsibilities. • Transferable professional skills: Build experience in organization, accurate recordkeeping, task management, and digital customer support. • Potential future opportunities: Strong performance, accuracy, and reliability may be considered for future assignments when available. Continued work is not guaranteed.