FlexFund Support Representative

🔥 1 hour ago

🇮🇳 India – Remote

💵 ₹450k - ₹630k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Support clients throughout the transaction lifecycle by addressing inquiries and guiding them through processes • Analyze incoming requests and determine effective solutions • Manage order workflows from creation to completion, ensuring timely processing and proper handling • Ensure accuracy of order details across internal systems • Identify, analyze, document, and report system bugs or operational issues, with timely escalation • Communicate with clients and internal teams to resolve order-related concerns

🎯 Requirements

• 1+ year of experience in customer service or technical support (preferred) • Strong attention to detail with a high level of accuracy in data entry • Ability to work in a fast-paced environment and meet strict deadlines • Effective multitasking and time management skills • Tech-savvy with the ability to navigate multiple systems (CRM, reporting tools, etc.) • Strong written and verbal communication skills • Proven Experience working with US based business teams • Completion of daily, weekly, monthly tickets received • Ensuring tickets are completed within one business day • Consistent and reliable availability during scheduled work hours • Accuracy and completeness of work per QA standards • Positive satisfaction results from agents and clients • Full and ongoing overlap with Porch’s U.S. Central Time business hours (11:30 PM IST – 7:00 AM IST)

🏖️ Benefits

• Medical insurance • Accident insurance • Retiral benefits • 12 company-paid holidays • 2 flexible holidays • Privilege/earned leave • Casual/sick leave • Paid maternity and paternity leaves • Weekly wellness events • Night Shift Allowance in line with company policy