Client Support Specialist

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Finalsite

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

📚 Education

☁️ SaaS

🤝 B2B

💰 Debt financing on 2014-12

Education • SaaS • B2B

Finalsite is a provider of web and communications technology for K–12 and higher education institutions. Finalsite offers an education-focused CMS and website design (Composer), AI chatbot tools, mass notifications and messaging, mobile apps, enrollment and admissions management, and marketing services aimed at helping schools build community, improve communications, and grow enrollment. The company serves school districts, independent schools, international schools, charter schools, and faith-based schools and notes it has been trusted by schools for more than 25 years.

📋 Description

• Support clients via ticketing, phone, chat, and social media channels • Stay current on product features, improvements, and web trends through software update blogs, help center articles, and training • Provide support, training, best practices, and implementation assistance across the Content Management System and product suite • Troubleshoot and investigate issues; create detailed software bug reports and product enhancement requests • Participate in daily team stand-up meetings covering challenging tickets, software bugs, and other notable items • Resolve some incoming calls while on the phone; summarize and escalate others as appropriate • Serve as Tier 1 for client issues, escalating and interfacing with Tier 2 and other company personnel as needed • Strengthen the Finalsite brand through product knowledge and customer service excellence

🎯 Requirements

• Associate’s or Bachelor’s degree preferred, or commensurate experience • Strong written and spoken English language skills are mandatory; B2 or C1 level preferred • Entry-level experience with websites built via content management systems such as Wordpress, Squarespace, Wix, Weebly, or Joomla preferred • Ability to multitask and maintain patience in challenging situations • Prior customer service or technical support experience preferred (min 2–4 years) • Experience with support desk software; Zendesk preferred • Comfortable working from 6:30 AM–3:30 PM IST • Based in India, with regular working overlap with colleagues in Europe and the United States • Current and continued residency in India required

🏖️ Benefits

• 100% fully remote employment • Full-time employment • Equal opportunity workplace and affirmative action employer • Reasonable accommodation for persons with disabilities or special needs