One New Zealand
1001 - 5000 employees
Founded 2023
💼 Consulting
📣 Marketing
Consulting • Marketing • Technology
One New Zealand is a global technology communications company that focuses on creating a better future for all through innovative products and services. It provides a range of solutions for both small to medium enterprises and consumers, aiming to deliver simple and consistent experiences across all channels. The company also emphasizes digital marketing, human resources, enterprise technology, and financial support to enhance customer relationships and internal processes.
IT Service Reliability and Operational Excellence Manager
🕒 4 days ago
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One New Zealand
1001 - 5000 employees
Founded 2023
💼 Consulting
📣 Marketing
Consulting • Marketing • Technology
One New Zealand is a global technology communications company that focuses on creating a better future for all through innovative products and services. It provides a range of solutions for both small to medium enterprises and consumers, aiming to deliver simple and consistent experiences across all channels. The company also emphasizes digital marketing, human resources, enterprise technology, and financial support to enhance customer relationships and internal processes.
📋 Description
• Own the reliability, resilience and performance of live IT services, with a clear focus on customer and business outcomes • Lead Application Operations and Site Reliability Engineering, building stronger service ownership, engineering accountability and continuous improvement • Drive AI, AIOps and automation to predict issues earlier, reduce operational toil and increase self-healing • Translate operational issues into engineering, testing, environment, release and platform improvements • Evolve the operating model from reactive, application-based support towards service and value-stream ownership • Connect live production insights into Quality, Release, NPE, Service Desk, Architecture and Engineering for continuous organisational learning and improvement • Strengthen observability and reliability engineering using service health, SLIs and SLOs • Manage operational risk, service continuity and disaster recovery • Transform strategic partner performance toward automation, engineering improvement and shared service outcomes • Improve operational readiness, problem management and resilience so change lands safely and recurring failure is systematically engineered out
🎯 Requirements
• A tertiary qualification in Software Engineering, Computer Science, Information Technology or a related discipline, or equivalent industry experience • 8–10 years’ experience in IT operations, application support, reliability engineering or service management within a large, complex technology environment • Proven leadership of large-scale Application Operations and Site Reliability Engineering teams in an always-on service environment • Experience managing onshore and offshore outsourced service providers through strong commercial governance and continual service improvement • Strong practical knowledge of SRE and observability, including SLIs, SLOs, error budgets, service mapping, monitoring, logging, tracing, alerting, capacity and resilience engineering • Demonstrated experience transforming operations from reactive support to proactive, automated and value-stream-aligned service management • Demonstrated leadership across major incidents, problem management, service transition, operational risk, service continuity, disaster recovery and IT service management • Experience applying AIOps, automation and machine learning to reduce toil, detect anomalies, correlate events and improve remediation • Strong influencing skills across Architecture, Engineering, Delivery, Quality Assurance, Environment Management, Cyber Security, business stakeholders and strategic partners • Highly developed people leadership, commercial management, communication and data-driven problem-solving skills, with the ability to translate customer and business impact into clear reliability priorities
🏖️ Benefits
• Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments • A fully subsidised Southern Cross health insurance cover for you and your family • Lifestyle leave, giving you the option to purchase an extra week or two of annual leave • Discounts on One New Zealand products, services and much more • Rainbow Tick certified and diversity-focused workplace
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