INTERNATIONAL RESCUE COMMITTEE
Charity • Non-profit • Social Impact
INTERNATIONAL RESCUE COMMITTEE is a global humanitarian organization that responds to the world’s worst crises by helping people survive, recover and rebuild their lives. With a workforce of over 20,000 across more than 40 countries, the IRC delivers emergency relief, protection, health, education, and economic recovery services while partnering with local communities and donors to develop evidence-based, scalable solutions. The organization emphasizes integrity, accountability, equality, and staff support, and provides extensive programs and benefits for its global employees.
Senior ServiceNow System Administrator
Job not on LinkedIn
September 16
🇬🇧 United Kingdom – Remote
⏰ Full Time
đźź Senior
🔧 ServiceNow
🇬🇧 UK Skilled Worker Visa Sponsor
INTERNATIONAL RESCUE COMMITTEE
Charity • Non-profit • Social Impact
INTERNATIONAL RESCUE COMMITTEE is a global humanitarian organization that responds to the world’s worst crises by helping people survive, recover and rebuild their lives. With a workforce of over 20,000 across more than 40 countries, the IRC delivers emergency relief, protection, health, education, and economic recovery services while partnering with local communities and donors to develop evidence-based, scalable solutions. The organization emphasizes integrity, accountability, equality, and staff support, and provides extensive programs and benefits for its global employees.
đź“‹ Description
• Provide Tier 2/3 end-user support for ServiceNow related issues, including trouble shooting and resolution • Lead development, configuration, and maintenance of core modules such as Problem Management, CMDB, Service Catalog, HAM, SAM • Lead integration of ServiceNow with other enterprise systems (Workday, Integra, etc.) • Stay current with ServiceNow releases and new features and recommend adoption strategies • Advise Product Owner and Business Leadership on ServiceNow implementation and integration technical best practice • Design and implement complex workflows, business rules, UI policies, client/server scripts and automation • Produce documentation necessary to facilitate usage of the system including user and admin guides • Collaborate with stakeholders to gather and document solution requirements for critical incidents and requests • Provide expertise and lead delivery of all major releases/upgrades from ServiceNow • Leverage the agile methodology to prioritize and resolve story backlogs and forecast completion dates to manage stakeholder expectations • Monitor system performance and proactively identify and resolve issues • Support System Admin in developing training materials and conducting training sessions on ServiceNow applications and solutions at least once per quarter • Provide mentorship and guidance to junior administrators and developers
🎯 Requirements
• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience) • Minimum 5 years of hands-on experience with ServiceNow administration • ServiceNow Certified System Administrator (CSA) certification • Strong understanding of ITIL processes and best practices • Experience with scripting and integrations • Experience troubleshooting, analytical, and communication skills • ServiceNow Certified Implementation Specialist (CIS in one or more modules preferred) • Experience with ServiceNow ITOM, HRSD, or SecOps preferred • Familiarity with Agile/Scrum methodologies preferred • Experience with CMDB and Discovery preferred
🏖️ Benefits
• Opportunity to make a difference through a purpose-driven career • Comprehensive safety and security initiatives • Continuous learning and development programs
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