Customer Experience Assistant

🔥 0 minutes ago

🇬🇷 Greece – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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team.blue

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

team. blue is a leading digital enabler for companies and entrepreneurs, serving over 3. 3 million customers across Europe. With a team of more than 2000 experts, they provide innovative digital services aimed at empowering businesses through technology. team. blue operates a variety of brands and focuses on delivering excellent customer experiences.

📋 Description

• Provide technical support for hosting, domain, and related services through tickets, chat, and phone • Support entry-level sales and billing requests • Report bugs to developers • Perform partial infrastructure monitoring • Report issues to the Infrastructure Team and Manager • Handle cross-selling and up-selling • Consult customers on developing and improving their services • Provide customer feedback to improve products, services, and customer satisfaction • Periodically perform duties outside basic responsibilities to support the company’s main objectives and develop within the company

🎯 Requirements

• Professional and friendly customer support approach • Accuracy and efficiency when responding to customer inquiries • Willingness to resolve customer problems from basic to advanced complexity • Knowledge of Linux/Windows operating systems • Knowledge of hosting services and domain names • Expertise with Plesk, cPanel, and WHM • Familiarity with common CMS platforms such as WordPress and Joomla • Problem-solving skills • Self-leadership and ability to take initiative • Cooperation skills and team spirit • Exceptional written and verbal communication skills in Greek and English • Excellent time management skills • Ability to work fully remotely and in shifts

🏖️ Benefits

• Fully remote work setup / freedom to work from home • Working hours in shifts • Diversity and inclusion commitment • Opportunity to develop within the company