Customer Experience Technical Assistant

Job not on LinkedIn

🔥 23 minutes ago

🇬🇷 Greece – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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team.blue

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

team. blue is a leading digital enabler for companies and entrepreneurs, serving over 3. 3 million customers across Europe. With a team of more than 2000 experts, they provide innovative digital services aimed at empowering businesses through technology. team. blue operates a variety of brands and focuses on delivering excellent customer experiences.

📋 Description

• Provide technical support for hosting and related services through tickets, chat, and phone • Perform partial infrastructure monitoring • Mentor HelpDesk agents • Inform HelpDesk about widespread problems and keep them updated • Escalate tickets to Infrastructure • Report bugs to developers • Report probable infrastructure incidents to the infrastructure department and managers • Handle cross-sales and up-sales • Provide customer feedback to managers to improve products, services, and customer satisfaction • Advise customers on developing their services • Assist the migration department with migrations • Undertake the development of services • Periodically perform duties beyond basic responsibilities to support the company’s main goals and personal development • Collaborate with internal teams to resolve service disruptions, share technical knowledge, support ongoing projects, assist with service transitions, and contribute to new developments

🎯 Requirements

• Good knowledge of Linux and Windows operating systems • Expertise with Plesk or cPanel • Self-leadership skills and ability to take initiative • Good knowledge of web and database servers, such as Apache, MySQL, and MSSQL • Good knowledge of mail services, such as Postfix, Dovecot, SMTP, IMAP, POP3, and Sieve • Good knowledge of DNS services, such as BIND and PowerDNS • Expertise with CMS platforms such as WordPress and Joomla • Expert troubleshooting skills and strong attention to detail • Exceptional written and verbal communication skills in Greek and English • Cooperation skills and team spirit • Ability to provide professional and friendly customer support

🏖️ Benefits

• Fully remote work arrangement • Diversity & Inclusion commitment • Professional and friendly customer support environment • Opportunities to mentor HelpDesk agents and develop within the company • Contribution to ongoing projects, new developments, and continuous product improvement