Customer Experience Technical Associate

🔥 30 minutes ago

🇬🇷 Greece – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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team.blue

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

team. blue is a leading digital enabler for companies and entrepreneurs, serving over 3. 3 million customers across Europe. With a team of more than 2000 experts, they provide innovative digital services aimed at empowering businesses through technology. team. blue operates a variety of brands and focuses on delivering excellent customer experiences.

📋 Description

• Provide technical support for hosting and related services through tickets, chat, and phone • Partially monitor infrastructure • Mentor HelpDesk agents • Inform HelpDesk about widespread problems and keep them updated • Escalate tickets to Infrastructure • Report bugs to Developers • Report probable infrastructure incidents to the infrastructure department and managers • Handle cross-sales and upsales • Provide customer feedback to managers to improve products, services, and customer satisfaction • Advise customers on developing their services • Assist the Migration Department with migrations • Undertake development of services • Periodically perform duties outside basic responsibilities to support the company’s main target and personal development

🎯 Requirements

• Good knowledge of Linux and Windows operating system environments • Good knowledge of web and database servers, including Apache, MySQL, and MSSQL • Good knowledge of mail services, including Postfix, Dovecot, SMTP, IMAP, POP3, and Sieve • Expertise with Plesk or cPanel • Expertise with CMS platforms such as WordPress and Joomla • Good knowledge of Node.js, Ruby on Rails, CDN, virtualization, and related technologies • Expertise with monitoring systems such as Nagios and Prometheus is a plus • Expert troubleshooting skills and strong attention to detail • Exceptional written and verbal communication skills in Greek and English • Cooperation skills and team spirit • Self-leadership skills and ability to take initiative • Ability to provide professional and friendly customer support

🏖️ Benefits

• Diversity and inclusion commitment • ESG and sustainability initiatives • Balanced lifestyle in Heraklion, Crete with mild climate and Mediterranean cuisine