Customer Solutions Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Customer Specialist

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 37 days.
• No salary listed.

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Visor.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Visor. ai is a forward-thinking company on a mission to revolutionize customer interactions through cutting-edge AI-powered solutions. Based in Lisbon, Portugal, and championing a remote-first work culture, Visor. ai serves clients across various sectors including Banking, Insurance, Utilities, and Public Sector. They emphasize values such as diversity, equality, and inclusion, and are committed to providing exceptional career opportunities to candidates from all backgrounds.

📋 Description

• Join the Customer Solutions and Success team in Portugal • Learn the platform and follow implementation projects from start to finish • Join meetings with prospects and partners to understand their operations and identify underlying problems • Prepare and deliver client-tailored demos of AI Agents • Propose solutions involving channels, flows and integrations, and suggest alternatives • Answer clients' technical and functional questions with the sales team • Prepare and manage commercial proposals through signed deals • Keep the sales pipeline and CRM updated with opportunity status, proposals and next steps • Configure AI Agents, including conversational flows, knowledge bases, prompts and API integrations • Run low- to medium-complexity setups from requirements gathering through go-live • Open complex projects and conduct structured handovers to the delivery team • Test, validate with clients and document delivered work • Ensure sold solutions are realistic and deliverable within agreed timelines • Bring client feedback and demo gaps to the Product team • Monitor trends in AI, contact centers and customer service automation

🎯 Requirements

• 3+ years in customer-facing roles such as consulting, pre-sales, software implementation or customer success • Hands-on experience in the contact center world (operations, supervision, quality or consulting), with a solid understanding of how the operation works • A consultative approach: you build rapport easily, listen first and propose solutions, rather than just doing what's asked • Comfort presenting to clients and running demos • A technical foundation to work with APIs, conversational flows and low-code tools • Experience preparing commercial proposals and managing a pipeline in a CRM • A team player who enjoys working across Customer Solutions and Success, Product and Delivery • Curiosity and willingness to use AI agents every day to multiply your impact • Native Portuguese and professional English • Experience with conversational AI, voicebots or chatbots is nice to have • Professional Spanish is nice to have

🏖️ Benefits

• A competitive fixed salary • Real room to grow into sales or account management roles, in a company that's expanding internationally • AI agents and product support that take the heavy lifting off your plate • Health insurance • Meal Allowance • A remote-first model • Free coffee, arcade machines, rooftops and terraces in the offices • Regular team events

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