CRM Administrator – Information Technology Services

Job not on LinkedIn

41 minutes ago

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⛰️ West Virginia – Remote

Although this job is listed in West Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

Apply Now

Receive Emails with Similar Jobs

WVU Online

WebsiteLinkedInAll Job Openings

Education • B2C • eCommerce

WVU Online is an initiative of West Virginia University that offers flexible online learning opportunities for students seeking to further their education while balancing other commitments. As part of a renowned land-grant institution, WVU Online provides access to a wide range of degree programs, resources, and support tailored to meet the needs of online learners.

1001 - 5000 employees

Founded 1867

📚 Education

👥 B2C

🛍️ eCommerce

📋 Description

• Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems. • Assists in testing and verification for internal custom code and vendor software releases, patches, and add-ons. • Collaborates with the CRM team to proactively identify and recommend operational improvements, enhancements and system customizations. • Assist the technical leads and work with technical and functional staff within CRM team as well as developers, database and systems administrators to ensure system availability. • Provide 24x7 service by being on call in rotation with other staff. • Possesses the ability to interpret and monitor application logs to identify potential issues and then work with appropriate IT units and vendors to mitigate any issues. • May be asked by Senior Management to provide reports, technical expertise and training. • Evaluate current or emerging technologies. Assess current or future needs and priorities through direct communication, surveys or other methods with the users. • Collaborate with various university departments and campuses to increase efficiency and ensure daily operational tasks are completed in a timely manner. • Create or update technical documentation including but not limited to system configuration, infrastructure, and integration specifications.

🎯 Requirements

• Bachelor's degree • A degree in Computer Science, Computer Engineering or Management Information Systems or related is a plus. • A minimum of two (2) years of experience involving: • Application Administration with Customer Relationship Management system - Salesforce and Enterprise level systems • Knowledge of ETL tools like Informatica/ Axiom • Ability to clearly communicate highly technical concepts to both technical experts and non-technical users and management. • Strong oral & written communication, customer relationship and interpersonal skills. • Demonstrated proficiency in problem solving, the ability to self-direct and prioritize tasks. • Strong analytical skills to research, analyze, detect and technically correct developed processes. • Customer focus, team oriented, ability to adapt and respond to change, adhering to principles and values. • Creative and Innovative, results driven. • Excellent time management and organizational skills. • Comfortable in a fast-paced and constantly evolving environment. • Knowledge of Customer Relationship Management – Salesforce which includes Sales Cloud, Service Cloud, Education Cloud, Experience Cloud and Marketing Cloud. • Knowledge of profiles, roles, permissions, groups, sharing rules and field level security and how each affect a user’s access. • Ability to analyze situations, identify cause, and provide valid solutions quickly and logically. • Experience with integrations such as ETL (Extract, Transform and Load) tools like Informatica and Axiom.

🏖️ Benefits

• 37.5-hour work week • 13 paid holidays • 24 annual leave (vacation) days per year • 18 sick days per year • WVU offers a range of health insurance and other benefits • 401(a) retirement savings with 6% employee contribution match • Wellness programs