Lead Advanced Field Service Technician

🕒 April 30

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Honeywell

WebsiteLinkedInAll Job Openings

10,000+ employees

🚀 Aerospace

⚡ Energy

Aerospace • Energy • Manufacturing

Honeywell is a diversified multinational technology and manufacturing company that delivers hardware, software and services across aerospace, industrial and commercial markets. It provides aircraft systems and avionics, building and industrial automation, energy and sustainability solutions, safety and productivity tools, and enterprise software platforms (like Honeywell Forge) for operational optimization and OT cybersecurity. Honeywell serves customers in aerospace, manufacturing, utilities, healthcare, oil & gas, retail and logistics, and focuses on digital transformation, automation and energy transition.

📋 Description

• Resolve customer challenges quickly and efficiently • Conduct reactive maintenance, preventative maintenance, installation, or repair work orders • Analyze system logs and perform routine audits to improve system performance and efficiency • Test, calibrate, and verify system and peripheral devices. • Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations. • Perform system backups and install appropriate updates and patches • Provide software and hardware design, development and implementation support • Assist customer with Life Cycle Management and software upgrade planning and deployment strategies • Update customer drawings/documentation with any configuration or model changes • Project management of and/or participation in delivery of small service or install jobs, including but not limited to, engineering, drawings, programming, documentation, installation, management of sub-contractors, start-up, testing, and customer acceptance. • Build and maintain accurate records, reports, system configuration documentation and action lists • Lead and document reoccurring meetings both with customer and internal • Formal reporting and site documentation • Mentor and train Jr. Field Service Representatives • Respond to and resolve complex emergency service calls as required in accordance with customer contract deliverables. Complex service calls include those on integrated and multi-vendor systems. • Ability to cover on-call rotation for sites

🎯 Requirements

• Post-Secondary education in related field • Minimum of 5 years of field experience in Honeywell BAS Controls OR access control and CCTV. • Training/Certification on Honeywell software programming tools • Training/Certification on networking protocols and products • Valid G driver’s License • Advanced knowledge of Microsoft Active Directory • CFA and/or electrical/Electronic diploma • Experience with fault finding/repairs of electronic equipment or maintenance of IT systems including hardware and software (server management, network configuration/troubleshooting) • Knowledge and experience working with Domain Services, Microsoft Windows Operating Systems, and Visio • Expertise working in a server-based environment • Previous electronic security industry experience • Previous technical / installation experience • A solid grasp of network communications technology • Application Programming Experience (JAVA, Apache Tomcat, VB Script) • Extraction and manipulation of reports • Upbeat, inventive, eager to learn, proactive with autonomous problem-solving ability • Ability to lead, mentor and transfer knowledge • Superb communication, interpersonal and organizational skills • Computer Science background • Previous customer service experience • Technical/professional certificate • Ability to read and interpret mechanical/electrical drawings and diagrams • Bilingual in French and English

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Professional development opportunities