Reimbursement Case Manager

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March 18

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CareMetx, LLC

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Healthcare Insurance

CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Description

• Under the general supervision of the operational program leadership, the Reimbursement Case Manager is responsible for customer service and case management. • The Reimbursement Case Manager will work interactively with patients, healthcare providers, pharmacies, and manufacturer clients. • The Reimbursement Case Manager responds to all patient, and provider account inquiries. • Documents all interactions into the CareMetx Connect system in compliance with HIPAA regulations. • Acts as a single point of contact and voice for all providers and patients. • Works as a patient advocate and always demonstrates compassion. • Coordinates access to therapies, conducts appropriate follow up and facilitates access to appropriate support services. • Manages case load depending on the parameters of the program. • Collects and review all patient information, to the degree authorized by the SOP of the program. • Validates completeness of all required information and provides assistance to provider and/or patient. • Provide guidance to physician office staff and patients on how to complete and submit all necessary program applications in a timely manner. • Determines patient’s eligibility and conducts patient enrollment activities (example patient assistance programs and copay assistance). • Performs reimbursement related activities such as benefit investigations, prior authorizations, appeals, etc. • Provide exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly. • Maintain frequent phone contact with patients, provider representatives, third party customer service representatives and pharmacy staff. • Provides reimbursement information to providers and/or patients. • Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP). • Coordinate with inter-departmental associates as necessary. • Work on problems of moderate scope where analysis of data requires a review of a variety of factors. • Exercise judgment within defined standard operating procedures to determine appropriate action. • Typically receives little instruction on day-to-day work, general instructions on new assignments. • Extensive knowledge of HIPAA regulations and follows all company policies.

🎯 Requirements

• Previous 3+ years of experience in a specialty pharmacy, medical insurance, reimbursement hub experience, physician’s office, healthcare setting, and/or insurance background preferred • Bachelor’s Degree Preferred • Excellent verbal and written communication skills • Ability to multi-task and adapt to changing priorities • Proficient keyboard skills • Competency in MS Word and Excel • Knowledge of HIPAA regulations • Detailed oriented and highly organized • Excellent interpersonal skills • Knowledge of pharmacy benefits, and medical benefits • Global understanding of commercial and government payers preferred • Ability and initiative to work independently or as a team member • Ability to problem solve • Customer satisfaction focused