Integrated Dual Operational Process Trainer

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $62.7k - $100.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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CareSource

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 30+ years

⚕️ Healthcare Insurance

Healthcare Insurance

CareSource is a health services company focused on providing affordable health insurance and healthcare solutions. It offers a wide range of plans including Medicaid, Marketplace, and Medicare Advantage, targeting low-income adults, families, children, pregnant women, elderly adults, and people with disabilities. Additionally, CareSource provides members with resources for COVID-19 support, dental, vision, and hearing benefits, as well as pharmacy services. The company emphasizes easy access to healthcare management through online platforms and a mobile app.

📋 Description

• Lead the design and delivery of non‑clinical, process‑based training to ensure consistent, compliant execution of LTSS managed care operations • Translate complex LTSS workflows, policies, and regulatory requirements into practical training and tools that drive operational readiness, standardization, and continuous improvement • Design and maintain end‑to‑end LTSS operational training curricula covering non‑clinical workflows such as intake, eligibility coordination, service authorization support, care coordination processes (non‑clinical), transitions, vendor management, and documentation standards • Translate LTSS policies, procedures, and regulatory requirements into clear, role‑based training materials, job aids, and process guides • Develop standardized onboarding and refresher training programs for LTSS operational staff and cross‑functional partners • Serve as a subject matter expert for LTSS business processes, ensuring training content aligns with approved operating models and enterprise standards • Partner with program and operations leaders to support process standardization and adoption across markets and products • Facilitate instructor‑led, virtual, and hybrid training sessions for LTSS operational teams and leadership audiences • Coordinate training rollout plans for new initiatives, system enhancements, policy changes, or regulatory updates impacting LTSS operations • Collaborate with Quality, Compliance, and Audit teams to incorporate audit findings, corrective actions, and best practices into training content • Maintain e-manuals and quick tools to be used as resources for Care Management/Care Coordinator • Support readiness for new market launches, expansions, or product changes related to LTSS and HCBS programs • Coordinate with the reporting team to collaborate on trends and reporting triggers within the electronic medical record system • Develop and deliver educational materials as necessary • Participate in the implementation of new business initiatives relevant to the role • Identify risk areas within operational processes and contribute to the development of process improvement initiatives.

🎯 Requirements

• Associates degree required • Two (2) years Experience in healthcare operations, managed care, Medicaid programs, or LTSS/HCBS environments in a non‑clinical capacity required • Two (2) years Experience in training, development and adult learning environments required • Experience translating policies, procedures, and regulatory requirements into operational workflows, training materials, or job aids preferred • Experience in process improvement, operational excellence, or change management preferred • Proficiency in Microsoft Office Suite (Word, Excel and PowerPoint) and clinical documentation systems • Ability to translate staff needs into a diverse range of learning and performance improvement strategies • Excellent written, verbal and public speaking skills • Set, prioritize, and achieve clear, measurable goals while maintaining focus on priorities • Ability to adapt to changing circumstances while driving progress toward established goals • Ability to work independently and collaboratively in a team environment and lead initiatives from concept to implementation • Strong time management, organizational and multitasking abilities • Ability to develop, prioritize and accomplish goals • Build and maintain positive relationships to promote teamwork and facilitate productive discussions • Effective listening, critical thinking, problem-solving skills and attention to detail • Professional interpersonal skills promoting a respectful, inclusive workplace culture • Ability to interact effectively with all levels of management and adapt to multiple organizational layers • Customer service oriented with change resiliency.

🏖️ Benefits

• Substantial and comprehensive total rewards package • Bonuses tied to company and individual performance