Enrollment Specialist

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Carewell

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏥 Healthcare

🛍️ eCommerce

👥 B2C

💰 $24.7M Series B - Carewell on 2024-02

Healthcare • eCommerce • B2C

Carewell is an online retailer of healthcare, medical and personal care supplies. The site sells incontinence and adult diapers, nutrition and feeding products (including enteral feeding and nutrition drinks), mobility and daily living aids, wound care and first-aid supplies, mom & baby care, medicines and treatments, and household essentials. The site references Autoship (subscription) savings and offers healthcare support and nutrition care coordination resources.

📋 Description

• Conduct outbound outreach to prospective program participants, working a structured referral queue with consistency and professionalism. • Introduce the program using plain, accessible language — communicating tangible benefits without clinical jargon or unnecessary complexity. • Build rapport with older adults, including those who may be skeptical, confused, or reluctant. • Proactively address common concerns and objections with warmth and confidence. • Obtain all required verbal consents individually and in sequence — consent documentation is a hard compliance gate; no scheduling proceeds without it. • Gather required patient information during the outreach call and record it accurately in real time across applicable systems. • Complete and document a clinical intake questionnaire with prospective patients who wish to enroll in the program. • Coordinate and schedule the patient's initiating clinical appointment upon successful enrollment. • Document all required information in real time during and immediately following each patient call. • Follow all consent and compliance procedures without exception — consent gates apply strictly regardless of volume pressure or time constraints. • Log all outcomes and relevant patient details in program systems consistently, accurately, and thoroughly. • Respond constructively to quality reviews, call coaching, and performance feedback — structured coaching is a regular and vital part of this role.

🎯 Requirements

• Remote work experience with a demonstrated track record of self-directed performance • 1+ years of patient-facing healthcare experience (e.g., medical clinic front office, patient registration, care coordination, enrollment, or telehealth outreach). • Proven outbound sales, conversion, or telephonic outreach experience • Track record of objection handling and closing in a high-volume call environment • Ability to sustain energy, warmth, and professionalism across a full day of back-to-back calls • Comfortable and effective engaging with older adults, including those who are skeptical or hard to reach • Able to navigate multiple systems simultaneously during a live call — multi-screen proficiency required • Compliance-oriented — you understand that process gates exist for a reason and don’t cut corners under pressure • Metric-oriented mindset — tracks own performance, owns follow-through without being directed • High school diploma or equivalent required; associate’s or bachelor’s degree preferred • Builder mentality — you see the gap, you fill it, and you document how you did it so others can follow • Nimble and adaptive — you thrive in ambiguity and treat a fast-changing environment as an opportunity, not a stressor • Tech-forward — comfortable navigating multiple platforms simultaneously during a live call; quick to learn new tools and disciplined about real-time documentation • Resilient problem-solver — you don’t wait for perfect conditions; you find a way • Low ego, high output — equally comfortable owning the detail work and showing up credibly in strategic conversations

🏖️ Benefits

• Competitive compensation • Health, Dental, and Vision insurance • Short-term Disability and Life Insurance (100% employer-sponsored) • Long-term Disability • Supplemental Life Insurance (employee-sponsored) • 401(k) Retirement Plan • 100% Remote / No Travel Required • 6 Paid Holidays • PTO: 10-15 days per year based on tenure milestones