Bilingual Home Care Scheduler & Care Coordinator – English/Spanish

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CareWorks Health Services

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51 - 200 employees

Our mission is to provide the best professional caregivers for people in need and to make a difference in the lives of those who need us most.We provide home care for all ages, although home health care is typically associated with the need for assistance with daily living among our aging population. It is often assumed that the natural progression of aging leads to the need for an assisted living facility or nursing home if the family is not able to assist their loved ones as they begin to struggle with daily living. Our In-Home Senior Care in Laguna Hills and Huntington Beach (Orange County) , CA provides caregivers exist to bridge the gap between living at home and moving to an assisted living facility. We train and hire only certified caregiver to take care of your loved ones, keeping them at home. You might even be surprised to know that hiring a caregiver is often cheaper than the costs associated with moving to an assisted living facility or nursing home.CareWorks Health Services is the leading provider of medical and non-medical trusted and reliable in home care. Based out of Laguna Hills and Huntington Beach, CA. CareWorks understands how difficult it can be to care for loved ones during their time of need. Our dependable caregivers offer in-home care to everyone in Orange County, CA whether it's young or seniors needing home care and help with daily activities.Our caregivers are specially trained and experienced in assisting clients with Dementia, Alzheimers, Parkinsons, Diabetes, CHF, COPD and other chronic conditions. Our goal is to help your loved one live a more fulfilling life, safely and independently at home. To us it personal and a calling.License number is HCO# 304700005https://youtu.be/ynYl0z6_81c

📋 Description

• Orchestrating Exceptional Care: Proactively manage the master calendar to ensure 100% service coverage. • High-Volume Bilingual Communication: Serve as the primary English/Spanish liaison with clients, families, and caregivers via high-volume phone calls, emails, and SMS. • Administrative Precision & Documentation: Maintain meticulous, real-time records in G-Suite and Slack, including detailed call notes, shift documentation, and tracking missed clock-ins/outs. • Creative Conflict Resolution: Navigate scheduling friction points and unexpected scenarios with extreme patience, negotiating "win-win" solutions that maintain high-quality care standards. • Proactive Staffing: Calling active and inactive caregivers to verify availability and maintaining a "ready" talent pool for upcoming needs.

🎯 Requirements

• Experience: 1 year of BPO experience (Customer Service or Sales) AND 1 year of scheduling or staffing experience. • Language: Advanced English (95%-100% proficiency). Near-native verbal skills are required for US-based phone coordination. • Software: Working knowledge of G-Suite (Drive, Sheets, Gmail) and Slack. • Technical Setup: * High-speed internet (10-15 Mbps minimum). Noise-canceling headset + 2 monitors. Reliable Backup Power Supply (UPS/Generator) – Required for local power stability. • Education: Bachelor’s degree preferred, but not required.

🏖️ Benefits

• Competitive Pay: $8.00 USD per hour (Stable income paid in USD). • Full-Time Stability: Guaranteed 40 hours per week position. • On-Call Pay: Additional $12.00/day for on-call coverage. • Quarterly Bonuses: Performance-based incentives through "The Great Game of Business." • Tech & Equipment Perks: Earn/get reimbursed for monitors, headsets, laptops, and backup power/UPS. • Time Off: 10 days of PTO + 6 Paid Holidays per year. • Medical Stipend: Monthly allowance to help cover your local health insurance.