cargo.one
Transport • Enterprise • SaaS
cargo. one is a digital platform that revolutionizes air freight procurement and sales for freight forwarders and airlines. The company provides instant quote responses, comprehensive rate comparisons, and streamlined booking capabilities with a global network of more than 200 airlines and trusted agents. Tailored for enterprises and small- to medium-sized businesses, cargo. one offers a digital storefront, real-time insights, and seamless integration with existing systems to optimize pricing and enhance operational efficiency. The company empowers its users by transforming traditional emailing processes into digital interactions to secure bookings more efficiently.
VP Customer Success
October 24
cargo.one
Transport • Enterprise • SaaS
cargo. one is a digital platform that revolutionizes air freight procurement and sales for freight forwarders and airlines. The company provides instant quote responses, comprehensive rate comparisons, and streamlined booking capabilities with a global network of more than 200 airlines and trusted agents. Tailored for enterprises and small- to medium-sized businesses, cargo. one offers a digital storefront, real-time insights, and seamless integration with existing systems to optimize pricing and enhance operational efficiency. The company empowers its users by transforming traditional emailing processes into digital interactions to secure bookings more efficiently.
📋 Description
• Shape and execute our post-sale strategy for both SMB and Enterprise customers. • Lead two ambitious, high-impact teams—Account Management and Customer Success. • Collaborate closely with Sales, Product, Marketing, and Finance. • Own and exceed NRR goals, focusing on retention, expansion, and churn mitigation through data-driven strategies. • Develop scalable processes, playbooks, and automation to optimize onboarding, account management, and customer success. • Leverage customer feedback and usage data to inform product development and strategic decisions. • Partner with the CCO and cross-functional leaders to shape our customer journey and go-to-market strategy.
🎯 Requirements
• 8+ years in customer success, account management, or post-sales leadership in SaaS or technology, including 3–5+ years in senior roles. • Proven success owning NRR, retention, and expansion targets across diverse customer segments. • Experience building and scaling teams and processes in fast-growth or startup environments. • Analytical mindset; comfortable with dashboards, segmentation, and forecasting. • Outstanding communication and stakeholder management skills. • Comfortable leading remote, distributed teams. • Experience in logistics, supply chain, or freight forwarding is a plus, but not required.
🏖️ Benefits
• Make your mark: Directly shape customer-led growth as a core pillar of our business. • Autonomy: Freedom to build, iterate, and innovate. • Culture: Collaborative, transparent, and feedback-driven environment. • Remote-first: Flexibility to work with talented teams across the globe. • Impact: Help redefine the future of air cargo.
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