Oncology Case Manager

🔥 5 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Caris Life Sciences

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🧬 Biotechnology

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Biotechnology • Healthcare Insurance • Artificial Intelligence

Caris Life Sciences is a leading innovator in the field of molecular science, focusing on providing cancer patients and oncologists with comprehensive molecular information to revolutionize cancer care. The company specializes in precision medicine, using advanced technologies like molecular profiling and artificial intelligence to understand cancer at a molecular level, offering better treatment options for patients. Caris Life Sciences integrates these technologies with clinical trial solutions and biopharma to enhance cancer research and treatment solutions. Their commitment is to improve as many lives as possible through transformative medical science.

📋 Description

• The Oncology Case Manager is responsible for maintaining and growing business with existing customers within an assigned territory. • This role focuses on managing customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery of the laboratory report. • Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. • Execute customer retention strategies to maintain and grow existing accounts. • Build and maintain value-based relationships with current customers, driving increased utilization of products and services. • Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. • Accurately document customer interactions, updates, and value-based activities in the CRM. • Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. • Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. • Maintain assigned company equipment and assets. • Submit required reports and documentation accurately and on time. • Meet or exceed assigned performance goals. • Support meetings, conferences, and trade shows as needed. • Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI. • Maintain a primary focus on case management.

🎯 Requirements

• Bachelor’s degree required. • Minimum of three years of account management or customer-facing experience. • Strong problem-solving and decision-making skills. • Understanding of clinic-based business practices. • Ability to learn proprietary software. • Strong organizational, interpersonal, and collaboration skills. • Valid driver’s license and reliable transportation. • Successful completion of pre-employment requirements.

🏖️ Benefits

• Periodic travel required, including possible evenings, weekends, or holidays.