Customer Service Consultant

🕒 May 20

🇺🇸 United States – Remote

💵 $20 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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CarMax

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🛒 Retail

💰 Post-IPO Equity on 2021-06

Retail

CarMax is a leading used car retailer in the United States that aims to provide an iconic customer experience. The company offers a wide range of job opportunities across various fields, including sales, auto technician services, corporate and auto finance, and technology. CarMax emphasizes a supportive work environment with growth opportunities, extensive employee benefits, and a focus on diversity and inclusion. It is recognized for its award-winning culture and commitment to employee satisfaction and well-being.

📋 Description

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase. • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs. • Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience. • Mentor others as your skillset expands. • Achieve sales targets while providing an iconic customer experience. • Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.

🎯 Requirements

• Sales and customer service experience, in an area such as retail, is preferred. • Thrive in a fast-paced sales environment. • Good listening skills and strong customer focus. • High level of self-motivation to achieve performance goals. • Strong written and verbal communication skills. • Ability to learn and master new technologies, strong computer skills. • Open availability for shifts that may include nights, weekends, and holidays. • Must be open to shifting schedules two times per year according to needs of the business. • Candidates must live within 100 miles of the Customer Experience Center (CEC) location.

🏖️ Benefits

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. • 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. • Holiday Premium Pay if worked on a scheduled holiday. • For full-time salaried associates: paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.