Temporary Call Center Universal Agent

🕒 July 16

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Carters Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1865

🛍️ eCommerce

👥 B2C

🛒 Retail

eCommerce • B2C • Retail

Carters Inc. is a company that specializes in designing and selling a range of high-quality baby products, including teething rings, pacifier clips, pacifier cases, and rattles. With a focus on elegance, originality, and quality, the brand aims to provide stylish and practical solutions for parents seeking thoughtful gifts for newborns and infants. Carters Inc. combines contemporary designs with functional baby essentials to cater to the needs of both babies and their parents.

📋 Description

• Assist in identifying and resolving customers' issues via Phone, Email, and/or chat • Demonstrate strong customer service and sales skills to optimize each customer interaction • Alert management of issues that require escalation • Resolve customer complaints to the satisfaction of the customer • Use technology tools as directed to support daily tasks • Participate in individual and team training sessions • Complete necessary documentation to manage customer complaints and maintain accurate customer data

🎯 Requirements

• 6+ months of customer service experience • Ability to communicate effectively in both written and verbal communication • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision • Call center, Retail, and/or E-commerce experience is a plus • Technical aptitude is a plus, but not required

🏖️ Benefits

• 30% employee discount plus additional perks and discount programs • Equipment including laptop, mouse, headset, and extra monitor are provided!