Director of Clinical Quality

🕒 May 22

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Cartwheel

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

📚 Education

🌍 Social Impact

Healthcare Insurance • Education • Social Impact

Cartwheel is a trusted mental health partner to schools, helping children and families navigate mental health challenges. They provide support through Multi-Tiered Systems of Support aimed at early intervention. Cartwheel prioritizes rapid access to mental health care, offering evidence-based treatment without waitlists. Their comprehensive care includes individual therapy, group therapy, medication management, and parental guidance, typically lasting two to six months. They emphasize equitable, culturally sensitive care with a bilingual staff and are committed to affordability, working with families regardless of insurance status. Cartwheel collaborates closely with schools to integrate mental health support into educational environments and to address student and staff mental health crises. Their goal is to empower students to thrive in school, at home, and in life by providing immediate and accessible mental health resources.

📋 Description

• Own clinical quality strategy for a rapidly scaling network spanning 20+ states, 400+ clinicians, and multiple care models. • Design and operationalize frameworks for performance monitoring, documentation standards, and audit readiness that are built to scale — not patched as the organization grows. • Translate regulatory requirements into practical workflows. • Present quality trends, risk signals, and improvement recommendations to the extended leadership team alongside peers in Clinical, Operations, and Product. • Inform board-level reporting on clinical risk and compliance posture. • Define what effective, evidenced based clinical supervision looks like at Cartwheel and build the systems to measure and develop it. • Own HIPAA compliance, incident management, complaint and grievance workflows, and payer audit readiness across all operating jurisdictions. • Build clinical compliance policy infrastructure that anticipates growth rather than reacts to it. • Set the performance standard for Cartwheel's clinician network — not just identify when it's missed. • Lead and develop a team that grows with the organization.

🎯 Requirements

• 5+ years building clinical quality infrastructure in behavioral health — not inheriting or maintaining, but creating • Designed clinical supervision competency frameworks in distributed or multi-site settings • Deep working knowledge of HIPAA, multi-state telehealth regulations, and behavioral health licensing requirements across a large, active state footprint • Experience owning external regulatory relationships — payers, auditors, or state agencies • Clinical licensure (LCSW, LPC, or equivalent) strongly preferred • Approaches quality infrastructure with an innovation and automation mindset — actively leverages AI and technology to build monitoring, reporting, and compliance systems that scale without scaling headcount • Operates at the strategic level: you see where quality risks are heading before they arrive and position the organization accordingly.

🏖️ Benefits

• Generous PPO medical, vision, and dental/ortho coverage • Life Insurance • Generous paid time off, including company closure from Christmas-New Years (12/25-1/1) • Paid holidays and sick leave • Paid parental leave • 401K with employer match • Meaningful equity ownership stake in Cartwheel • Flexible and remote role with regular in-person retreats • Annual learning stipend • Laptop