Support Software Developer

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July 3

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Case IQ

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SaaS • Compliance • Security

Case IQ is a leading provider of case management software designed to aid modern investigation teams. The platform offers multi-channel intake, configurable workflows, and advanced analytics to help organizations across various industries handle cases efficiently. With a focus on ethics and compliance, HR, fraud, and security cases, Case IQ leverages AI-powered tools to streamline investigations and ensure confidentiality. The software is adaptable to meet specific organizational workflows, improving productivity and mitigating risks. Trusted by professionals in education, energy, financial services, government, healthcare, and more, Case IQ is committed to supporting its clients in creating a safer workplace environment.

51 - 200 employees

☁️ SaaS

📋 Compliance

🔐 Security

📋 Description

• Full stack development with JavaScript using Node.js and Backbone.js frameworks • Modify data and update database structures for an SQL type database • Review and complete assigned tickets while managing feedback loop as needed • Utilize troubleshooting skills while providing technical support to customers via email and phone • Ensure customer requests are acknowledged and resolved within SLA’s • Debug reported issues within the application while testing and verifying changes • Consistently update and manage GitHub branches and changes • Utilize a Linux based operating system to manage and deploy application changes via Docker • Contribute to product evolution and acquire new knowledge to improve support offering

🎯 Requirements

• Graduate of a university or college computer science program • Experience with full-stack JavaScript development with a focus on Node.js and Express • Development experience in an Agile or Scrum environment • Strong basis in building web applications using JavaScript, HTML5 and CSS3 • Experience working with end users/ clients directly • Excellent communication skills, verbal and written, with a superior command in English • Eager to constantly learn and apply new technologies • Assets (Nice to Have): Experience with NGINX, Bootstrap, jQuery, Backbone, PostgreSQL, Redis, ElasticSearch, Mocha and Git • Portfolio, demos or published JavaScript code on GitHub

🏖️ Benefits

• Work remotely within a flexible work environment (our team spans the US and Canada) • Competitive company-paid benefits plan starting day 1! • Generous professional development budget • RRSP/ 401k matching program and company stock options • Half-day Fridays in the summer