Patient Access Liaison, PAL

🔥 6 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $181k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Patient Access

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Catalyst Pharmaceuticals, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🧬 Biotechnology

💊 Pharmaceuticals

Biotechnology • Pharmaceuticals

Catalyst Pharmaceuticals, Inc. is a biopharmaceutical company focused on the development and commercialization of innovative therapies for people with rare and debilitating diseases such as Lambert-Eaton myasthenic syndrome (LEMS), epilepsy, and Duchenne muscular dystrophy (DMD). Catalyst is dedicated to advancing cutting-edge science and improving the lives of patients through its clinical research pipeline, approved products, and compassionate use programs. The company actively engages in environmental, social, and governance (ESG) responsibilities and strives for social responsibility in all its endeavors.

📋 Description

• Educate patients and or their families on their disease and Catalyst’s FDA approved medication for their disease • Provide education to patients and or their families on reimbursement and insurance protocols that affect their ability to access therapy • Coordinate communication among key stakeholders to ensure patients have the clinical support required to transition successfully to therapy • Advise patients and their families about access and affordability programs that may be available to them • Work cross functionally with other commercial personnel to resolve access issues for patients • Provide expertise to HCPs on health plan policies and procedures, including guidelines and timelines for Prior Approvals (when appropriate) and Appeals • Work cross functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and or family might have and escalate issues when appropriate • Conduct Connect Calls to discuss open cases (de-identified) in Catalyst Pathways with sales and market access to address any issues that are actionable and delegate as appropriate • Respect and Protect the PHI that is available to the PAL in their work with patients • Attend regional and national meetings and come prepared to contribute and participate • Document appropriately and accurately all interactions with patients and other stakeholders in the Patient Portal • Become an expert on recognizing and reporting AE and product complaints, along with documenting those interactions • Maintain ongoing contact with patients and their families to address unmet needs and offer compliant solutions so that patients may adhere to therapy when appropriate • Understand and participate in Patient Services Programs developed by agency partners • Ability to regularly work extended hours including attendance at business events on evenings and weekends

🎯 Requirements

• Bachelor’s degree and 5+ years in the Pharma/Biotech industry • Prior experience as a Field Reimbursement Manager • Experience in the Patient Services Department strongly preferred • High comfort level working directly with patients and their families • Ability to work independently with patients for educational purposes and support • Can lead external customers including physicians, nurses, and others to assist in achieving access for patients • Ability to independently identify access solutions and determine the appropriate plan for resolution • Must have a high degree of emotional intelligence coupled with empathy and listening skills • Technical Experience in at least two of the following areas: Rare Disease access or reimbursement, Managed Care or public payer reimbursement, Nursing, Specialty Pharmacy, Billing and coding, Patient Advocacy • Highly recommended Bilingual-fluent in English and Spanish • Willingness to travel up to 70% of the time depending on the territory. Prefer applicants to live near a commercial airline HUB.

🏖️ Benefits

• health, dental, and vision insurance • generous paid time off • retirement savings plan with Company Match