Help Desk Support Specialist

6 hours ago

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

💵 $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

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CBIZ

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B2B • Finance • Enterprise

CBIZ is a national professional services firm built for the middle market that provides accounting, tax, advisory, benefits, insurance, and technology solutions to businesses and organizations. The company combines local relationships with national resources to deliver services including audit and attest (through its licensed CPA entity), tax planning and compliance, risk and advisory, HR and benefits administration, insurance solutions, investment and transaction advisory, and technology and cybersecurity services. CBIZ focuses on industry-specific guidance and data-driven insights to help clients grow, manage risk, and improve operations.

10,000+ employees

Founded 1996

🤝 B2B

💸 Finance

🏢 Enterprise

📋 Description

• Diagnose and resolve technical issues, including but not limited to branch video and phone systems, access issues across multiple platforms, and data connectivity for remote users. • Deliver high-quality support via phone, guiding users through technical solutions while following a structured knowledge base. • Handle password resets, "how-to" questions, and general inquiries about supported systems. • Identify, document, and analyze trends to support effective problem resolution and prevent recurrence. • Assess and prioritize work based on severity, urgency, and impact. • Follow escalation protocols to ensure unresolved issues are addressed promptly. • Maintain detailed and accurate records of daily activities, system functions, and user interactions. • Assist with additional tasks as assigned.

🎯 Requirements

• Associate degree in computer science or related field OR 2 years of related work experience • Previous experience in a call center environment preferred • Able to use general office equipment