Help Desk Team Leader

Job not on LinkedIn

🔥 2 hours ago

🦀 Maryland, Missouri – Remote

🦀 Maryland – Remote 🏰 Missouri – Remote

💵 $55k - $75k / year

⏰ Full Time

🟠 Senior

💻 IT Support

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CBIZ

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🤝 B2B

💸 Finance

🏢 Enterprise

B2B • Finance • Enterprise

CBIZ is a national professional services firm built for the middle market that provides accounting, tax, advisory, benefits, insurance, and technology solutions to businesses and organizations. The company combines local relationships with national resources to deliver services including audit and attest (through its licensed CPA entity), tax planning and compliance, risk and advisory, HR and benefits administration, insurance solutions, investment and transaction advisory, and technology and cybersecurity services. CBIZ focuses on industry-specific guidance and data-driven insights to help clients grow, manage risk, and improve operations.

📋 Description

• Build, develop and manage a team capable of carrying out operational strategies needed while improving employee, client, and vendor relationships. • Supervise and manage overall performance of assigned associates. • Continue to spend a significant amount of time performing individual tasks related to the success of the team. • Act as a liaison between CBIZ associates and the client. • Responsible for staffing, performance management and disciplinary action for assigned team. • Create and exhibit a sense of ownership for developing efficient operations and identifying opportunities for continuous growth. • Handle the escalations for assigned team. • Create and update procedures and documentation to improve efficiency and effectiveness. • Train associates in new activities, policies, technical systems, and procedures. • Lead and attend department meetings, team meetings, and 1:1s with assigned associates. • Complete performance reviews and make salary recommendations for assigned direct reports. • Assume responsibilities for related duties as assigned.

🎯 Requirements

• Bachelor's degree in information technology or related field, or equivalent work experience • Experience managing large teams in a remote capacity • 1 year in leadership (mentoring associates, project leadership, contact center leadership) • 3 years' experience directly related to technical support of information systems technology.