Czech-Speaking Technical Support Agent

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🕒 May 4

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CB Talents Academy

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1 - 10 employees

Founded 2014

CB Talents Academy seek to establish the link between the knowledge acquired and the labor market. Our Academy provides both the knowledge and skills needed to succeed national and internationally, while giving our students the necessary means to achieve their professional goals nevertheless encouraging them to raise the bar and to rely on anyone but themselves in an extremely volatile and complex market.

📋 Description

• Provide essential customer and technical support to ensure a seamless experience for users. • Handle approximately 20 inbound calls per day with a focus on quality and security. • Diagnose and resolve technical issues across mobile devices, computers, and accounts. • Utilize internal CRM tools to manage and document customer interactions. • Maintain high levels of customer satisfaction while meeting quality standards.

🎯 Requirements

• Native or C1 proficiency in Czech • English (B2) required for training and internal systems • Previous experience in a tech support environment is required. • Advanced PC knowledge and high typing accuracy (20+ WPM) • Proficiency in MS Office • Familiarity with MacOS and iOS is a significant advantage. • Strong written and verbal skills, with the ability to handle B2B interactions if needed.

🏖️ Benefits

• Full support package provided for those moving to Greece • Career Growth: Clear progression paths from Tier 1 to Tier 2 and leadership roles. • Stability: Regular mandatory up-trainings to keep your skills sharp and up-to-date. • Supportive, stable workload within a global team environment.