German Customer Care – Insurance

Job not on LinkedIn

🕒 May 30

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CBT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2001

🤝 B2B

🤖 Artificial Intelligence

🥽 AR/VR

B2B • Artificial Intelligence • AR/VR

CBT is a Digital Sherpa systems integrator that helps enterprises navigate digital transformation with IoT, edge computing, and AI-powered solutions. The company designs and implements connected-worker programs, vision AI for worker health and safety, IT/OT convergence, and AR/VR-enabled devices and workflows, providing end-to-end design, software, and implementation services for B2B customers.

📋 Description

• Be the first point of contact for German-speaking customers • Handle customer inquiries via phone and email (German) • Process insurance claims and resolve issues efficiently • Escalate complex cases according to internal procedures • Process new vehicle insurance applications • Manage contract changes, conversions, and terminations • Handle correspondence and documentation • Accurate contract logging (business-critical) • Process address changes, account updates, and SEPA mandates • Ensure timely handling of incoming documents (email/post) • Provide insurance advice and prepare tailored offers • Cross-sell additional insurance products (liability, property, legal, etc.) • Support onboarding (e.g., self-service portal registrations) • Schedule pension consultation appointments

🎯 Requirements

• Language German C1+ (fluent) • Strong communication skills and customer-first mindset • Ability to explain complex insurance topics clearly • Strong problem-solving with focus on first-contact resolution • High attention to detail (data entry & documentation) • Comfortable multitasking across systems in a fast-paced environment • Confident PC user (Windows, CRM systems, MS Office) • Typing speed 25 WPM with 85% accuracy • Minimum high school diploma

🏖️ Benefits

• Up to 10% performance bonus (based on targets) • Relocation Package (for candidates moving to Greece) • Option 1 (Full coverage): Flight + hotel + real estate agency fees fully covered • Option 2 (Allowance): €250 relocation allowance + real estate agency fees covered