Client Advocate – Paralegal

Job not on LinkedIn

October 7

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

+7 more states

⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $43.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Customer Advocate

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Chisholm Chisholm & Kilpatrick LTD

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Non-profit • Government

Chisholm Chisholm & Kilpatrick LTD is a law firm with a national reputation in Veterans Law, ERISA & Long-Term Disability, and Bequest Management. They provide expert legal services to veterans seeking VA disability benefits, individuals dealing with ERISA and long-term disability insurance disputes, and bequest management for nonprofits. CCK is recognized for its dedication to client-centered advocacy, assisting veterans and other clients in obtaining the benefits and legal outcomes they deserve, with a specialized focus on VA disability appeals and ERISA litigation.

201 - 500 employees

🤝 Non-profit

🏛️ Government

📋 Description

• The Client Advocate will serve as the first and main point of contact for our disabled veteran clients and their families in the Veterans Practice Group. • The role involves managing a high volume of client calls and correspondence (email & regular mail), providing timely updates on their cases, answering questions, and ensuring that all communications are clear, professional, and supportive. • A successful candidate will be responsible for ensuring that forms and casework are completed, case notes are accurately updated in CCK's case management system, and all client questions and concerns are addressed in a timely fashion following CCK’s policies. • Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions. • Utilize internal systems to retrieve relevant information and provide accurate status updates. • Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism. • Draft basic forms. • Draft written correspondence to clients and VA. • Update CCK's case management program files with all client conversations, pertinent correspondence, and information. • Attend training sessions as directed by the supervisor. • Assist with the training of new Client Advocate/Paralegals as needed.

🎯 Requirements

• High School degree required; Bachelor's degree or equivalent experience in a related field preferred • Experience in client services, customer support, or a related field is a plus • Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically • Proven experience in conducting professional phone conversations and communicating sensitive or confidential information • Ability to make sound judgments and decisions • Detail-oriented with the ability to prioritize tasks and meet deadlines • Comfortable working independently and as part of a team • Proficiency in Microsoft Office, Outlook, and Adobe Acrobat • Fluency in English; Bilingual in Spanish is a plus.

🏖️ Benefits

• CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!) • Gym membership reimbursement • 15 days of PTO (increasing over time) • 12 paid company holidays in 2025 • 401k matching • Paid Parental Leave