Business Process Consultant – Service Pricing

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $65.5k - $83.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

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CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

Automotive • SaaS • Artificial Intelligence

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Leverage expertise in Fixed Operations, Service Pricing, and CDK Service to ensure system configurations align with client business requirements and industry best practices • Customize Service Pricing based on client needs • Provide ongoing consultation to dealership management on pricing strategies and system utilization • Conduct 30-day sustainment reviews to ensure system accuracy, adoption, and performance • Analyze performance reports against benchmarks to identify improvement opportunities and drive business outcomes • Manage client engagements, including scheduling and facilitating calls via Outlook, Microsoft Teams, PSA, and Salesforce • Track, update, and complete assigned tasks within Salesforce in a timely manner • Collaborate with peers and cross-functional teams to ensure successful project delivery • Stay current on automotive retail trends and apply insights to client engagements • Support team members in achieving both individual and team performance goals

🎯 Requirements

• At least 5 years of experience with demonstrated success in automotive industry. • At least 2 years of experience within CDK Service and Service Pricing applications. • Proven experience in process improvement or consulting. • Strong analytical, facilitation, and presentation skills. • Ability to manage multiple engagements simultaneously. • Excellent written and verbal communication skills. • Excellent interpersonal skills. • Ability to work independently in a fast-paced environment. • Exceptional time management skills. • Strong project management skills and the ability to follow up and maintain client interactions on a scheduled, consistent basis. • Proficiency with MS Office products including Microsoft Office 365. • Familiarity with Teams application.

🏖️ Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement