Education Consultant

November 14

Apply Now

Receive Emails with Similar Jobs

CDW

WebsiteLinkedInAll Job Openings

Enterprise • SaaS • Cybersecurity

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

10,000+ employees

Founded 1984

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

💰 Post-IPO Equity on 2015-07

📋 Description

• Serve as a subject matter expert for Microsoft EDU • Discover, analyze and identify customer requirements. • Monitor and track onboarding progress for customers, including premium onboarding and Co-Pilot services • Develop and monitor key metrics to drive engagement with Microsoft EDU, increasing retention and monitoring at risk customers • Work with the Technical Writer to maintain and improve the Help Center • Assist in scoping technical engagements. • Work with a team of technicians to provide support and troubleshooting. • Counsel customer and internal teams on Microsoft for Education configuration and deployment specifics. • Offer training and insight to Microsoft 365 EDU IT Admins on a wide variety of technologies, including MS 365, Co-Pilot, Office 365, Microsoft Teams focusing on the Office 365 A1, A3, and A5 licenses • Act as a contributing member on the Updates & Analysis Team. • Stay current on Microsoft 365 for EDU changes and modifications. • Work to support customers as needed if escalated from the support team.

🎯 Requirements

• Bachelor’s Degree in Computer Science, Information Systems or related discipline. • 3+ years professional systems administration experience, OR 7 years total Information Technology experience, to include 3+ years professional systems administration experience. • Familiarity with Microsoft 365 for EDU admin consoles. • An ability to balance and plan the short-term and long-term actions of a project. • Exceptional customer service orientation, skills, and relatability. • Strong documentation skills. • 5 years managing Microsoft 365 for EDU in an Education institution, a plus. • Convey technical information and recommendations clearly and concisely, a plus. • Single Sign On/Multi Factor Integration, User Provisioning, Email Management (Gmail, Exchange, Groupwise, Sendmail) experience in a complex environment, a plus. • Security and HIPAA experience and understanding, a plus. • Create engaging presentations, a plus. • Excellent oral and written communication skills, a plus. • Experience using scripting tools such as PowerShell and other command line tools, a plus. • Experience with CDW Amplified for Education tools and services such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative, is a plus. • Ability to travel up to 25%

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off