Engineer – Managed Services

Job not on LinkedIn

🕒 January 6

🇺🇸 United States – Remote

💵 $69k - $106.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

💰 Post-IPO Equity on 2015-07

Enterprise • SaaS • Cybersecurity

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Provide implementation, upgrades, tuning, back-ups, restores, user management and other technical support services to Managed Services clients to meet their business needs. • Follow change control, incident response, and testing processes. • Understand and deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog. • Provide detailed and effective communication to internal and external customers. • Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met. • Participate and lead various client projects intended to continually improve/upgrade technology infrastructures. • Provide technical solutions to complex hardware/software problems. • Conduct throughput analysis, problem solving, root cause analysis, and infrastructure planning. • Identify and communicate potential opportunities for cross-selling to the sales team. • Review assigned service requests daily, follow up and provide status updates to clients; ensure data pertaining to the status of service request is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.

🎯 Requirements

• Bachelor’s degree and 3 years in applicable Storage Solution; OR 7 Years total IT Engineering Experience, including 3 years of NetApp or Pure Storage support experience. • NetApp Certified Data Administrator (NCDA) or equivalent preferred or obtain within 1 year. • Expertise in NetApp ONTAP, FibreChannel SAN architecture, design, implementation, and migration. • Understanding of NAS environments; user/group resolution, identity mapping, and permissions enforcement. • Experience with SnapMirror. • Experience with customer service, requirements gathering, problem-solving, and crisis escalation. • Experience with one or more infrastructure solutions: Networking, Enterprise Storage, Mainframe, Midrange, Windows/Unix/Linux, virtualization, monitoring, databases, or security tools. • Strong organization, analytical, and communication skills (verbal and written). • Ability to prioritize and manage multiple tasks in a fast-paced environment. • Self-sufficient, team-oriented, and able to mentor peers. • Strong time management and ability to meet deadlines.

🏖️ Benefits

• Annual bonus target of 10% subject to terms and conditions of plan