CDW
Enterprise • SaaS • Cybersecurity
CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.
Manager, Partner Services – Managed Services
Job not on LinkedIn
Yesterday
🇺🇸 United States – Remote
💵 $109.1k - $163.6k / year
⏰ Full Time
🟠 Senior
🔴 Lead
👔 Manager
🦅 H1B Visa Sponsor
CDW
Enterprise • SaaS • Cybersecurity
CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.
📋 Description
• Manage a team of Services Operations Advisors • Support all pre- and post-services operational activities • Lead resolution efforts for complex client operational issues • Manage all assigned Services Operational staff • Collaborate with Operations Management peers to develop and document operational processes • Analyze findings and recommend response to concerns • Participate in various organizational projects
🎯 Requirements
• Bachelor’s degree or equivalent experience required • Minimum of 7 years’ experience in IT-related Professional Services environment • 3 years supervisory or managerial customer support experience preferred • Demonstrated leadership and personnel management skills • Subject Matter Expert ability within Sirius toolsets, major CRM/ERP packages and Microsoft applications • Expert communication and presentation skills • Experience with project management, both as a participant and stakeholder • Experience reporting on or analyzing a professional services business model, a plus
🏖️ Benefits
• Annual bonus target of 10% subject to terms and conditions of plan • Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development
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