Customer Success Advocate

🔥 1 minute ago

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🗣️ Customer Advocate

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Lead customer onboarding activities in partnership with Sales, documenting customer goals, expectations, and success criteria • Build trusted relationships across customer Engineering, Operations, and Implementation teams • Drive adoption of Ciena products and services through data analysis and structured customer success methodologies • Identify and qualify upsell and cross-sell opportunities aligned to customer business goals and challenges, collaborating with Account Management teams • Monitor customer health indicators and success metrics to identify and mitigate post-sales risks • Orchestrate cross-functional responses to critical customer issues and drive timely resolution and communication • Conduct business and operational reviews to communicate achievements, understand strategic priorities, and recommend solutions that increase customer value

🎯 Requirements

• Bachelor’s degree in a relevant field (e.g., Business, Engineering, Communications) or equivalent work experience • 2+ years of experience in the telecommunications industry in a customer engagement role (e.g., customer success, technical support, service delivery, or a related field) • Excellent written, verbal, and presentation communication skills • Problem-solving approaches that drive positive change and continuous improvement • Ability to influence outcomes through persuasion, negotiation, and consensus-building across teams • Experience spanning both pre-sales and post-sales customer engagement activities • Leadership behaviours grounded in integrity and customer satisfaction • Analytical techniques to generate actionable insights from data • Background in the telecommunications market and key service providers in the UAE and surrounding region • Collaborative, empathetic, customer-focused approach to stakeholder engagement

🏖️ Benefits

• Flexible work environment • Equal opportunity employment • Disability and protected veteran status inclusion • Workplace accommodations available upon request