Technical Documentation Engineer – Python Automation

🕒 June 29

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Create and maintain structured technical content using DITA/XML in AEM Guides • Translate complex technical information into modular, reusable content components • Apply retrieval-aware authoring practices to improve content discoverability and reuse • Manage content lifecycle activities including versioning, publishing, archival, and retirement • Work with AEM Guides and AEM Sites for content authoring, publishing, and lifecycle management. • Define and maintain metadata, taxonomy, and classification frameworks across DAM systems • Develop Python-based automation for content processing, validation, and workflow optimization • Integrate API and LLM-based services to support content tagging, summarization, and retrieval • Support content ingestion and migration, ensuring structure and metadata alignment. • Ensure adherence to content governance, standards, and best practices. • Optimize content and metadata for search, retrieval, and reuse across DAM systems.

🎯 Requirements

• 5+ years of experience in Application of technical writing practices using DITA, XML, and structured authoring concepts such as topics, maps, and reuse mechanisms • Proficiency in Python programming for automation and system integration • Experience of Adobe Experience Manager as a Cloud Service (AEMaaCS) • Experience of AEM Sites for content authoring and publishing workflows • Experience of Adobe Edge Delivery Services • Exposure to LLM APIs or service-based integrations • Knowledge of Digital Asset Management (DAM) systems, including content modeling, metadata, taxonomy, and organization principles • Knowledge of cloud/SaaS documentation environments • Basic understanding of retrieval-based concepts (e.g., RAG).

🏖️ Benefits

• Flexible work environment • Focus on individual growth • Well-being and belonging