Bilingual Care Agent

🕒 May 14

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $63.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

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Community Economic Defense Project

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤲 Charity

🌍 Social Impact

🤝 Non-profit

Charity • Social Impact • Non-profit

Community Economic Defense Project is an organization dedicated to preventing eviction and confronting economic injustice for individuals facing financial hardships. With a focus on providing legal representation, financial assistance, and resource navigation, the project aims to protect community wealth and support those who are at risk of losing their homes. They also advocate for policies that prevent economic abuse and promote stability for vulnerable populations.

📋 Description

• Respond promptly and efficiently to inbound email, chat, text, and phone communications • Employ cutting-edge technologies, such as Google Suite, Microsoft 365, Dialpad, Hubspot, and Adobe Acrobat DC Pro, to ensure accurate communication and reporting • Organize client files in an online database, track deadlines, and manage calendars for caseload and team collaboration • Collect, review, and log essential documents to support accurate and timely case processing • Understand and uphold key success measures for your role, submitting regular progress reports • Maintain accurate and updated databases and tracking systems, providing efficient administrative support

🎯 Requirements

• Associate Degree or equivalent work experience • 1-2 years of experience in a call center environment within a customer service or technical support role • Bilingual proficiency in English and Spanish is required • Proven proficiency in utilizing Customer Relationship Management databases or similar organizational technologies. • Availability during customer service center hours: 8:30am to 5:30pm Monday through Friday • Home office setup for remote work while maintaining confidentiality as required by our programs • Experience working with diverse communities and a demonstrated passion for social impact and justice. • Adaptability in a fast-paced, all-hands-on-deck environment with strong interpersonal skills for collaborative teamwork • Familiarity with call center environments, including the ability to handle high call volumes and maintain a positive customer experience • Maintain a monthly average of 30+ calls per day and an average handle time of <10 minutes • Intermediate or higher computer proficiency, including ability to multi-task in multiple applications and comfortability with fast-paced instant messaging communication, basic CRM knowledge, and efficient system navigation • Proficiency in Microsoft Office and Google Suite.

🏖️ Benefits

• Competitive pay • Flexible time off • Benefits package (including medical, dental, vision) • 401k • Technology stipend of $720 per year