Senior Director, ISV Implementation – Partner Success

Job not on LinkedIn

November 20

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+10 more states

🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Celero Commerce

WebsiteLinkedInAll Job Openings

Finance • Fintech • B2B

Celero Commerce is a trusted provider of payment processing technology and solutions aimed at supporting small to mid-sized businesses. They offer high-tech, high-touch payment solutions and are committed to helping businesses thrive through strategic partnerships and flexible solutions. Their services include tailored programs for financial institutions, integrated payment solutions for software vendors, and payment solution delivery for merchants. Celero Commerce emphasizes a personalized approach to payment integration, offering tools and APIs for developers to enhance payment processing efficiency. With a dedicated support team, Celero provides insight and guidance to maximize revenue and growth for their users.

201 - 500 employees

💸 Finance

💳 Fintech

🤝 B2B

📋 Description

• Build and scale Celero’s ISV Partner Success program to support a rapidly expanding network of software partners. • Develop processes, tools, and KPIs to measure and drive partner engagement, adoption, and revenue growth. • Collaborate closely with ISV Sales to transition new partners into onboarding and create customized Mutual Success Plans covering integration, sales, support, and marketing. • Recruit, lead, and mentor a team of ISV Partner Success Managers responsible for onboarding, training, and relationship management. • Lead a team of ISV Merchant Account Executives supporting partners’ downstream merchant sales and activations. • Partner with Operations to ensure a seamless experience for ISV partners and their merchants using Celero’s platforms such as Compass and Northstar. • Work directly with technology partners such as Forward, FluidPay, and NMI to manage integrations, resolve issues, and enable product adoption. • Maintain trusted, high-touch relationships with ISV partners by serving as a strategic advisor and escalation point. • Monitor partner performance and identify opportunities for optimization, growth, and deeper engagement.

🎯 Requirements

• At least 5 years of experience in partner success, strategic partnerships, account management, or sales leadership, ideally within payments, fintech, or B2B SaaS. • Proven success building and leading teams in a partner- or client-facing environment. • Familiarity with software integrations, APIs, and channel or partner sales strategies. • Strong organizational, analytical, and planning skills with a record of scaling programs and processes. • Excellent communication and relationship-building skills with the ability to influence across functions and organizations. • Experience developing partner-facing plans, QBRs, and growth roadmaps. • Proficiency with CRM tools and collaboration platforms, with technical fluency considered a plus.

🏖️ Benefits

• We provide a comprehensive benefits package including health insurance • dental • vision • life insurance • identify theft protection • paid time off • 401k (4% match)