Salesforce Administrator

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September 12

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CellCarta

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Biotechnology • Healthcare Insurance • Pharmaceuticals

CellCarta is a global contract research organization (CRO) specializing in precision medicine and biomarker development. The company offers a range of testing services, including clinical biomarkers, genomics, proteomics, and histopathology, to support therapeutic development across various fields such as oncology, immunology, and infectious diseases. CellCarta provides advanced technologies like flow cytometry, mass spectrometry, and digital pathology solutions, alongside comprehensive bioinformatics and biostatistics support. With expertise in integrated sample management and logistics, CellCarta partners with clients to navigate the complexities of drug development and ensure effective health solutions.

501 - 1000 employees

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Manage and maintain the Salesforce platform, ensuring optimal performance and security • Manage Salesforce users, profiles, permission sets, and other admin tasks • Develop and deliver training materials and sessions for new and existing users to enhance their Salesforce proficiency • Perform regular data management tasks, such as data imports, data cleanup, and duplicate record management for Sales, Marketing, and Client Success • Create and manage reports and dashboards to provide actionable insights to stakeholders • Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements and conduct root cause analysis • Provide support to end-users, including troubleshooting issues and resolving technical challenges • Work with management and Subject Matter Experts to validate, design and implement solutions in Salesforce • Configure and customize Salesforce applications (custom objects, fields, page layouts, workflows, validation rules) and design/implement automation using Flow • Manage relationship with external implementation specialist to design and develop robust Salesforce solutions • Collaborate with the IT team to integrate Salesforce with other business systems and applications • Monitor and analyze data to identify trends and opportunities for improvement; test system enhancements and perform quality assurance • Document changes to CellCarta’s Salesforce instance and ensure backups are performed • Stay updated on new Salesforce features and implement them across tools as needed • Participate in special projects and initiatives at management’s discretion

🎯 Requirements

• Bachelor's degree in computer science, life sciences, or equivalent • More than 3 years as a customer relationship management (CRM) system administrator, preferably with experience in more than one instance • Extensive knowledge of Salesforce Lightning Experience • Able to understand and troubleshoot Salesforce • Strong knowledge of Salesforce functionality and limitations • Salesforce Administrator certification • Salesforce Developer certification and Business Analyst certification preferred but not mandatory • Knowledge of Pardot, Mulesoft, PowerBI preferred but not mandatory • Experience managing multiple projects, from gathering requirements to rolling out solutions • Excellent interpersonal and communication skills for cross-functional collaboration • Motivated self-starter, independent and a team player focused on excellence • Must be based in the U.S., ideally in the Eastern Time Zone

🏖️ Benefits

• Competitive wages: $80,000 to $95,000 USD • Medical, dental, and vision benefits • 401k retirement savings plan with a healthy match • Vacation and sick time • Career development opportunities • Continuing education